Job Information
Oracle Senior Technical Analyst in BENGALURU, India
Job Description
As a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and solve for our Electronic Support Services. A primary point of contact for customers, responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and called out issues.
As a Sr. Support Engineer, we will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex using independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is important.
Responsibilities
Job Description
Resource would play a lead role in running development and support projects for Oracle ERP/SaaS/Fusion customers and should have experience in working on development, support of CEMLI and Implementation (Waterfall or Agile methodology)
The job involves working with customers in different time zones and should be flexible to work in shifts including night shifts.
Independently work on CEMLI objects - Design, develop and test
Technically good in development and experience on EBS Modules
Investigate, analyze, design and develop solution for enhancements/developments related to CEMLI’s.
Identify the impact of patches and resolve functional and technical steps required to minimize the disruption to business.
Report progress/status/risk/issues on development at regular basis.
Run the complete development pipeline and handle the scope, time and cost and delivery of all the CEMLI.
Lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time.
Understand customer requirements/user stories and implement practical solutions.
Hands on knowledge and expertise on ERP applications like Oracle Apps R12 (SCM/Finance/HCM) and Fusion/SaaS modules
Good knowledge of business processes and application setups and the impacts of setups to another.
Personal Attributes
Self driven and result oriented.
Strong problem solving/analytical skills.
Strong customer support and relation skills
Effective communication (verbal and written)
Focus on relationships (internal and external)
Strong willingness to learn new things and share them with others.
Standout colleague
Customer focused and customer facing skills.
Values and enjoys mentoring/knowledge transfer ability.
Other skills
Experience in understanding customer requirement.
Customer facing
Lateral thinking
Time Management
Good Technical expertise on EBS/integrations architecture
Knowledge of performance tuning is a plus.
Working knowledge with OMCS/SaaS teams would be an advantage.
OCI Certified / ITIL Foundation Certification in IT Service Management / Six Sigma.
Your Qualifications
The candidate should have 5+ years of experience in Oracle products including Technical/Functional and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with their customers is must.
Skills - EBS R12/Fusion/SOA expertise with Supply Chain (Procurement, Oracle Supplier Network, Order Management & Shipping, Inventory, Oracle Transportation Management, Warehouse Management Systems, ASCP and Demantra
Financials (Accounts Receivables, Accounts Payables, Cash Management, Internet Expenses, EB Tax & General Ledger), and Human Capital Management (Core HCM, Payroll, Absence Management, Talent Management, Fast Formulas HDL & Security)
Technical Skills - Oracle Database, SQL, PL/SQL, Java, Unix, Forms, Reports, XML/BI Publisher, Workflow, OA Framework, SOA/BPEL, OTBI, OIC, XML / HTML
Bachelor's degree in computer science, Engineering or equivalent experience is as added advantage!
Diversity & Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer