Job Information
Takeda Pharmaceuticals Senior Platform Engineer ( Meeting and Real-Time-Communications Infrastructure) in Bengaluru, India
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
THE OPPORTUNITY:
As our Senior Platform Engineer for Meeting and Real-Time-Communications Infrastructure you are expected to have advanced technical knowledge of MS Teams/ Microsoft Teams Rooms (neat, Logitech, Crestron and Cisco MTR certified Devices and their Device Managing Platforms) services, MS Teams Calling, Cisco Unified Communications Platforms. You will be responsible for leading and supporting the daily operations and administration of Meeting and Real-Time Communications Platforms and infrastructure.
You will also manage, maintain, and optimize the Meeting and Real-Time Communications environment to ensure its efficiency and effectiveness.
Responsibilities
Manage the global Meeting and Real-Time Communications Infrastructure and ensure connectivity and configuration to meet business requirements.
Managing of the global Service Provide
ITSM Incident, Request and Change Management tracking and escalation contact.
Monitor system health and performance and make recommendations for configuration improvements to optimize Meeting and Real-Time Communications usage.
Your tasks in detail:
Senior AV and UC Engineer
Ensure audiovisual, multimedia, and computing systems are operational.
Manage Audio and Video licenses, subscriptions, and users across the organization.
Provide technical level 3 support to end-users and resolve any issues related to Audio Video services.
Monitor audiovisual, multimedia, and computing systems to ensure operational readiness, diagnose performance issues and notify the client of performance deficiencies.
Provide support that falls outside of the scope or outside of normal working hours when requested and as needed.
ITSM Incident, Request, and Change Management:
Manage and respond to Meeting and Real Time Communications incidents and service requests using IT Service Management (ITSM) tools and processes.
Collaborate with the ITSM team to prioritize and manage Meeting and Real Time Communications changes to minimize business disruptions and ensure compliance with established change management policies.
Develop and maintain Meeting and Real Time Communications incident, request, and change management processes and documentation.
Ensure timely resolution of Meeting and Real Time Communications incidents and service requests to meet Service Level Agreements (SLAs) and minimize impact on end-users.
Meeting and Real Time Communications Best Practices:
Develop and document standards and procedures for Meeting and Real Time Communications administration and maintenance.
Ensure compliance with established standards, policies, best practices, and configuration guidelines.
Implement changes to the Meeting and Real Time Communications environment according to ITIL framework, independently to mission-critical functional areas while following established designs and configurations already developed.
Required Skills & Qualifications
Understanding of O365 and Cisco Unified Communications requirements and features.
Knowledge of Enterprise, Solution, Platform, and Data Architecture Standards.
Knowledge of ITSM incident, request, and change management processes and tools.
Experience with designing, developing, and testing Audio and Video services and systems.
Experience with Cisco Control Hub, Cisco UCM Cloud, MS Teams Calling and MTR Devices, Zoom and Webex.
Ability to work and collaborate with cross-functional teams.
Ability to read and follow AV system signal flow diagrams.
Ability to deploy Audio and Video best practices and governance.
BENEFITS:
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
Competitive Salary + Performance Annual Bonus
Flexible work environment, including hybrid working
Comprehensive Healthcare Insurance Plans for self, spouse, and children
Group Term Life Insurance and Group Accident Insurance programs
Health & Wellness programs including annual health screening, weekly health sessions for employees.
Employee Assistance Program
5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
Broad Variety of learning platforms
Diversity, Equity, and Inclusion Programs
No Meeting Days
Reimbursements – Home Internet & Mobile Phone
Employee Referral Program
Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)
ABOUT ICC IN TAKEDA:
Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
#Li-Hybrid
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time