Job Information
Oracle Revenue Analyst 3-Fin in BENGALURU, India
Job Description
Job Responsibilities
Independently lead an escalation and projects, provide update to stakeholders and executives
Drive UAT/Process improvement Project, ability to identify gaps in the End-to-End process & report to business
Sound knowledge on the Quote to Cash process
Ability to transit from transactions to RCA mode.
Knowledge of handling processes on Order Management, AR, Collections.
Provides expert process knowledge support to team on queries coming up for Migrations, Terminations, Customer Data, Serial corrections etc
Experience in Fusion Business intelligence would be an added advantage.
Able to provide metrics/data as per the requirement.
Develop and refine documentation to support consistent best practices and ensure key fiscal controls are supported and risks are mitigated.
Represent the organization for any cross functional initiative
Ensure adequate back-up planning for all critical positions
Assist and guide team members who need support on floor
Own the Process Documentation by ensuring all the desk manuals, I learning content is updated and current
Develop Training framework for new joiners within operations
Improve process health metrics and KPIs based on extensive data analysis
Own all the executive escalations impacting customer centricity and drive the issue till closure
Collect, input, verify and analyze data to validate actual practice versus business objectives thus helping with internal audit parameters and defining scope for improvement.
Identify critical automation/process simplification projects. Able to innovate and bring changes that can reduce the time and enhance productivity.
Key Skills
Should have executive communication skills
Should have Business presentation skills
Should have Influencing & Negotiation skills
Should have expertise in MS Office Applications like Excel, Word and Power Point
Should be able to take decisions independently
Should have the ability to convert data into meaningful information
Should have proactive approach and should be solution oriented
Should drive team innovation
Should be well versed in project management concepts
Should be good at stake holder engagement
Key Competency
Communicating for Impact
Gains broad support and buy-in for initiatives from key stakeholders
Influences others to change their perceptions in a positive, creative and respectful way
Anticipates reactions and responds appropriately
Adjusts message delivery to address specific needs and perspectives of the audience
Ensures that proposals or arguments are supported by strong logic and a compelling business case, addressing all relevant factors
Collaboration
Builds reciprocal relationships with different parts of the business, partners and customers
Identifies synergies across LOBs and acts on opportunities to integrate efforts
Builds diverse and inclusive teams Leverages others expertise and shares information and best practices to optimize work results
Performance drive and Execution
Knows the business and understands metrics/key performance indicators required by self-and/or team to deliver results
Takes pragmatic and 'hands-on' approach; knows the numbers and how they are created
Regularly measures and monitors own and/or team's progress against performance goals
Knows when and how to make improvements and adjustments to ensure full achievement of goals
Coaches and/or supports team members toward optimal performance
Mastering Complexity
Makes decisions willingly, even when facing uncertainty
Develops and systematically evaluates alternative courses of action
Identifies solutions and evaluates consequences and impact of alternatives
Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data
Change Agility
Positively influences others to adapt when faced with changing business condition
Drives change skillfully, gains adoption from all stakeholders in a timely manner
Quickly recognizes situations or conditions where change is needed
Demonstrates resilience in times of change and uncertainty
Competitive Edge
Anticipates customer needs and applies best practices and creative solutions
Uses best practices to drive efficiency and productivity within the team Identifies and acts on opportunities for new or improved products, processes, or systems
Uses professional/industry insight to inform greater understanding of competitive landscape
Inspirational Leadership
Leads by example and personally models positive values, inclusive behaviors, and work practices
Projects confidence, expertise, and authority
Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers
Exhibits, promotes, and supports ethical behavior and business practices; complies with Oracle's standards of ethics and business conduct.
Proactively seeks feedback and focuses on developing relevant capabilities.
Basic Requirements
Any Graduate with 7-10 years of relevant experience
Flexible to work in shifts
Career Level - IC3
Responsibilities
This position is to lead escalations and projects in Install Base Team to resolve any queries related to Migrations, Terminations, Serial Correction changes, Non-revenue order bookings which are logged to IB. Providing metrics/data on the process managed by the team as per the requirement. Provide RCA on the Audit requests that are worked by IB. Managing Desk manuals up to date.
Drive engagement with various team within Finance/OAL/MOS/GPOs to get the issue resolved, works on RCA and put a permanent fix on the cause.
About Us
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When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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