Campus Pride Jobs

Job Description

Career Level - IC2

Responsibilities

• Troubleshoot and analyze intermediate technical coding issues submitted by internal or external clients

• Triage and escalate incidents, problem management issues and urgent issues requiring more in-depth knowledge to appropriate internal resources

• Provide release support for go-lives and code deployments

• Effectively use and navigate development process and code repositories

• Apply basic code and testing changes and fixes to resolve issues

• Develop and execute test plans for basic diagnostic packages

• Perform root cause analysis with clients to resolve lower complexity issues

People Management Responsibilities (for associates with one or more direct reports):

• Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.

• Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.

• Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.

• Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.

• Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.

Basic Qualifications

• At least 6 years total combined related work experience and completed higher education, including:

• At least 1 year software engineering work experience

• At least 5 years additional work experience directly related to the duties of the job and/or completed higher education, including:

• Bachelor's degree in Computer Engineering, Computer Information Systems, Computer Science, Information Systems, Information Technology, Software Engineering, or related field, or equivalent relevant work experience

Preferred Qualifications

Expectations

• Perform other responsibilities as assigned

• Willing to work additional or irregular hours as needed and allowed by local regulations

• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position