Job Information
Chewy Sr Operations Manager in Belton, Missouri
Our Opportunity:
Chewy is currently recruiting for a Senior Operations Manager for our fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other Fulfillment Center teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.
*What you'll do: *
Build strong teams while improving procedures, metrics and processes
Lead and supervise a team of Operation Managers and Area Managers
Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
Develop and maintain a safe work environment
Responsible for achieving all operational goals
Drive strategic planning and forecasting
Leverage the Operations Managers and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
Mentor, train and develop Operation Managers for career progression and learning
Ability to develop and share best practices across the shifts and network
Create a positive team dynamic that encourages all employees in the Fulfillment C to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the Fulfillment Center
Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
What You'll Need:
Bachelor’s degree or equivalent
At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment or a similar role
Experience with building or improving inventory management, order management, and warehouse management systems and processes
Excitement for working in a start-up environment with high level of ambiguity and change
Strong project management and continuous improvement skills
Metrics driven mindset
Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
Proven ability to quickly adapt and drive the right results using data
Highest levels of integrity and ethics
Must be flexible to work weekends and/or night shift
Position may require travel
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com .
If you have a question regarding your application, please contact HR@chewy.com .
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