Job Information
Concentrix Customer Service Representative (Satellite Radio) On-Site in Belleville, Canada
Customer Service Representative (Satellite Radio) On-Site
Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)
Location
Belleville, Canada
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1543794EXTERNALENGLOBAL&step=1&utm_source=none)
Job Title:
Customer Service Representative (Satellite Radio) On-Site
Job Description
The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
Title:Customer Service Representative
Location: Belleville, Ontario
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World's Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Thena Customer Service Representativeposition at Concentrix is just the right place for you!
Asa/Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREELearning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
Asa Customer Service Representative, you’ll:
Resolve technical issues
Assist in correcting billing concerns
Handling Escalations
Ensure excellent customer service is provided:withemphasis on demonstrating caring and empathy while taking ownership of each situation to provide first contact resolution
Ensure our clients’ customers enjoy authentic experiences
Deliver expert customer experiences…with a smile
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for ourCustomer Service Representativerole include:
Minimum 1 year customer service
Completion of High School or equivalent to
Ability to work FT 8am-8pm (Hours of operation 7 days a week)
Ability to work onsite (THIS IS NOT A WORK AT HOME POSITION)
Background clearance etc.
Pass a language assessment, typing test, multitasking and navigation.
Eagerness to learnnew technologies
Strong work ethic
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
Paid Training
Excellent wage $18.45
Endless career opportunities and clear paths for career development
Opportunity for monthly performance incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals,LGBTQ+Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.
Location:
CAN, Belleville, ON
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants willreceive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended todescribe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who arelegally authorized to work in Canada will be considered.
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1543794EXTERNALENGLOBAL&step=1&utm_source=none)