Job Information
NCR VOYIX Deployment Coordinator I in BELGRADE, Serbia
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Title: Deployment Coordinator I (French speaking)
Grade: 8
Location: Belgrade
POSITION DESCRIPTION
Responsible for processing and execution of hardware orders via a defined deployment process to meet customer needs/requests. Serve as a point of contact for internal NCR teams and site level customer. Address issues and concerns and escalate to internal teams as necessary.
Operational responsibilities to execute the deployment t-minus schedule from order to installation ensuring the deployment is on track. This includes communication to the site level customers on any required prerequisites, site readiness, installation and shipment details. Coordination with internal teams on installer scheduling, software configuration, on-time shipment and delivery as well as remote service support.
Basic Qualifications
Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
Exceptional English written and oral communication
Exceptional French written and oral communication
Problem-solving and analytical skills
Experience working in customer facing role is an advantage
USA time based. Ready to work afternoon shifts
Essential Role Functions
Manage communications for the team through email and phone
SNOW case management; task execution (exception and template)
Communicate details of the deployment process to site level customer; make sure all deliverables are collected in time (if needed)
Confirm installation date, send shipment notifications and install notifications
Work with dispatch coordination team for installer scheduling
Coordinate revisits as needed
Requesting returns if & when it’s needed; scheduling pickups
Represent the deployment coordination functions to internal and external stakeholders
Main escalation contact for the deployment coordination process
Serve as point of contact for the customer and all internal external stakeholders
Triage customer requests and assign to team members as appropriate, which may include the following:
requests for new sales
status updates for deployment sites including deployment management, technical, logistics, training and installations issues/questions
escalations from various rollout stakeholders, and
Requests for post-live configurations and live site support issues/escalations.
Record all customer communications received and sent to customer in the Deployment database (includes status changes, dates, contact fields and comments).
File customer specific electronic attachments (i.e. returned forms, other customer deliverables) on fileserver or in the Deployment database.
Archive mail messages in Microsoft Outlook Deployment Email Box as required.
On-board customers and process orders via defined process once the Sales Team has completed sales related activities
Distribute initial communications regarding Deployment process and status to customers via email or phone
Manage outbound communication to customer to set Target Dates for Deployment activity including:
Opening Dates
Install date
Training Dates
Logistics Shipping Dates
Ability to effectively transition from daily, routine tasks to urgent, immediate tasks and back again with ease.
Participate actively on a dynamic team and look for opportunities to help co-workers
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Help us run the world's top brands.
At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.