Job Information
Amazon Sr. Technical Account Manager, GCR Enterprise Support in Beijing, China
Description
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Sr. Technical Account Managers (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovate and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team, Sr. TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a Strategic or Industry expert, Sr. TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. Sr. TAMs actively engage at the C-level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
Every day will bring new and exciting challenges on the job while you:
Act as a single point of contact to key Enterprise Support customers
Make recommendations on how new AWS offerings fit in the company strategy and architecture
Complete analysis and present periodic reviews of operational performance to customer
Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
Champion and advocate for customer requirements within AWS (e.g. feature request)
Participate in customer leadership requested meetings (onsite or via phone)
Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work with some of the leading technologists around the world
Work directly with Amazon Web Service Service Team and Support Engineering team to ensure that customer issues are resolved as expediently as possible
Available in non-business hours to handle urgent issues
Basic Qualifications
10+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
7+ years of design/implementation/operations/consulting with distributed applications experience
Knowledge of of cloud based architecture, cloud services and experience in customer facing roles
Bachelor's degree in computer science, engineering, mathematics or equivalent
Preferred Qualifications
Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
Experience in internal enterprise or external customer-facing environment as a technical lead
Experience with AWS services or other cloud offerings
Gen-AI and Machine Learning experience is a plus.
MBA is a plus.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.