Job Information
Amazon Sr. Program Manager, RISC Operations in Beijing, China
Description
Amazon's RISC Operations work to make Amazon the most trusted shopping destination through flawless product compliance services that relentlessly protect Customers and empower Selling Partners. We build a compliance powerhouse by leveraging technology as a force multiplier, building a total quality culture and developing people to deliver world-class operational excellence. We are looking for a Senior Program Manager with a passion for people, process and technology to lead initiatives that will improve selling partner experience and operation efficiency.
Key job responsibilities
You will be responsible for driving SP experience and waste elimination program/product/regional engagement. You will drive a culture of customer obsession and continuous improvement, build selling partner trust and enables selling partner work with Amazon effectively, launch and run seller education and support initiatives and eliminate defects and waste in relevant areas. You will apply a mix of quantitative and leadership skills to identify areas of improvement and lead solution to address it. You will lead, build rapport, and mentor program and process teams consisting of members of all levels and functions, without formal reporting relationships.
Basic Qualifications
5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience defining and executing program requirements
Experience leading process improvements
Bachelor's degree
Experience implementing repeatable processes and driving automation or standardization
Professional business narrative writing and presentation skills in English and Chinese languages. Experience in leading global or regional projects.
Preferred Qualifications
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
PMP
Experience using data and metrics to determine and drive improvements
Experience in complex problem solving, and working in a tight schedule environment
Experience working cross functionally with non-tech teams
Lean Six Sigma Green Belt or above; Experience in Agile Project Management