IHG Duty Manager 值班经理 in Beijing, China
About us 1.Inspects front of house and back of house regularly for cleanliness. 2. Assists RCL in greeting, rooming, and sending off VIP guests. 3. Monitors appropriate standards of conduct, uniform, hygiene,and appearance of staff. 4. Checks billing instructions and monitors guest credit. 5. Spot check staff’s balance whenhe/she finish their shift, especially new colleagues, make sure the signage inthe Lobby is showing the right information. 6.Analyses the rate variance report to ensure rooms revenuecontrol. 7.Handles all guest interactions with the highest level ofhospitality and professionalism, accommodating special requests wheneverpossible. 8.Ensure all colleagues have known IHG loyalty recognitionprogram, Regent Brand standards and Forbes 5 star standard.
Day to day 1.ExcellentCommunication and Presentation ability. Fully understand how to deal with guest’s complaints. 2.A minimum of 3 years’ experience inFront Office Operations and 1 year experience as a Manager level. 3.Bachelor’s Degree or Diploma in Hotel Administration,Hotel Management or equivalent. 4.A minimum of 2 years outlet experience in a luxury hotelenvironment, preferably Forbes 4 or 5 star rated hotel.