Job Information
Precision Castparts Corp PCC IT Service Desk Technician in Bedford Heights, Michigan
Country 1
United States of America State / County 1
Ohio City 1
Bedford Heights Division 1
Metals
Company 1
TIMET Division Function 1
Information Technology Workplace Type 1
Hybrid Position type 1
Full Time
Opportunity ID
10171 Company Profile 1
With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit. PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth. In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp. Job Description 1
Summary
Working within the IT Service Desk function, the IT Service Desk Technician maintains a central point of contact providing frontline IT support services for PCC Metals and its employees. With emphasis on customer service this position primarily focuses on tier one and two desktop, network and application support while undertaking system access and customer account administration.
Essential Functions
Promptly respond to all IT related incidents presented to the IT Service Desk by via phone, ticket, or email
Ensures accurate documentation of incidents is being recorded.
Creating SOPs for standardized work being performed by Service Desk
Facilitates problem resolution by reviewing ticket assignments, gathering additional information, updating case information, proactively providing status to customers, and driving the resolution process.
Creating user accounts for new hires as well as PCC Metals platforms as requested
Images and ships computers, software, and peripheral equipment
Responsible for the daily monitoring, maintenance, and availability of computer hardware
Enforces IT policies, procedures, and standards, including systems security, to ensure conformity with all information systems and company objectives
Acts as a key escalation point for critical problems and customer complaints
Builds relationships with customers and strive to understand their problems and needs
Maintains effective communication with the Information Services organization
Maintains effective communication with customer base concerning network service availability
Additional Responsibilities
Point of contact for outside vendors, contractors and consultants
Assists with site, network, server and telecommunications administration and support as needed.
Provision of 'out of hours' support when required
Be available to work at PCC Metals locations when required.
Performing equipment refresh for both PC and mobile devices for all PCC Metals Users as needed.
Stay abreast of new technologies, strategies, and services related to areas of responsibility.
Participation in Incident and Problem Management meetings
Qualifications
Competencie