Campus Pride Jobs

Description Future remote work opportunities available - State of Ohio residents only Location: 3605 Warrensville Center Rd. Shaker Hts, OH 44122 Multiple position openings in Central Scheduling and Radiology Scheduling Position Summary/Essential Duties: The Scheduling Coordinator Level I works in a call center environment, where most of the work is done by phone and computer with internal and external customers. The purpose of the Scheduling Coordinator Level I is to serve as a compassionate, trusted, and able partner/advocate for anyone seeking care or services by intently understanding each unique need/preference in order to efficiently and effectively match available resources and services across the UH Health System. Scheduling Coordinator Level I is primarily responsible for inbound and outbound calls to schedule appointments. The Scheduling Coordinator Level I is responsible for scheduling for multiple departments throughout their shift. They must remain current with knowledge and skill to support the health system, providers, and department protocols and have the ability to use a myriad of systems that are essential to accurate scheduling. Scheduling Coordinator Level Is must be intuitive to the caller's needs regarding appointment requests as well as other needs such as directions, site navigation, preparatory instructions and other key information. The Scheduling Coordinator Level I will be compassionate and human centered, capable and skilled in our service, all in order to become trusted to provide real time service support and seamless delivery of the world's best appointment booking experience as the main focus of each call handled. Using required knowledge and leveraging exceptional listening, communication, anticipatory, process and solution skills the Scheduling Coordinator Level I will actively seek out and learn the preferences of those we serve. Scheduling Coordinator Level I will manage complex appointment scheduling events linking primary care, consults and ancillary services. The Scheduling Coordinator Level I will match each unique patient need and preference with the vast resource and services available across the UH Health System. Scheduling Coordinator Level I influence the patient's impression and experience through every step of the patient's encounter, beginning with the scheduling services, verifying patient demographic and registration information. The Scheduling Coordinator Level I is responsible for accurately confirming and verifying the patients insurance and as applicable collecting any copay that is due. The Scheduling Coordinator Level I is responsible for collecting timely, complete and accurate data to ensure patient safety, appropriateness of the service and provider as well as to ensure that expected reimbursement is collected for services rendered. They will maintain acceptable performance in quality, patient experience, first call resolution, adherence and customer satisfaction. The role of Scheduling Coordinator Level I is complex and requires critical thinking, problem solving, active listening, and heightened professionalism to appropriately resolve each call and while creating a relationship to support the UH Brand. Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity