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Concentrix Director Total Rewards North America in Baton Rouge, Louisiana

Job Title:

Director Total Rewards North America

Job Description

The Director of Total Rewards for North America is responsible for managing the design, development and oversight of the benefit programs while ensuring compliance, equity within the organization and market competitiveness.

Essential Functions/Core Responsibilities

  • Lead, analyze, design, and implement the organization's benefit programs including, but not limited to health and welfare plans, retirement plans, executive benefit programs, local allowances, voluntary benefit programs, discount programs, or benefit technology and tools to drive development and execution of an effective short-term and long-term departmental strategy

  • Leverage external networks to provide subject matter expertise on changing market conditions, legislation, best practices, and/or advancements in technology to develop benefit philosophy, strategic plans, and ensure policies and programs are aligned

  • Responsible for establishing and clearly communicating departmental strategy; providing feedback regarding tactical operations including resource allocation, goal setting, and managing performance. Determine and implement appropriate staffing.

  • Partner with stakeholders to develop and implement creative and proactive solutions to respond to organizational changes and remain compliant

  • Develop strategy for benefits training, coaching, and communications in response to business need; partner with stakeholders to create tailored approach and deliverables

  • Responsible for ensuring operational compliance for all the benefit programs and processes. This includes both internal program management as well as vendor management.

  • Direct team and provide Subject Matter Expertise in complex, large-scale, and company-wide initiatives, and develop metrics and dashboards to assist with project management

  • Manage technology, tools, and systems to support benefit related activities and serve as subject matter expert for HRIS and Payroll team

Candidate profile:

  • 10+ years of experience in total rewards management, preferably in a BPO environment.

  • Bachelor's Degree Preferred

  • Experience of applicable HR Laws and regulatory compliance in benefits (ACA, ERISA, Section 125)

  • Experience with Workday and Microsoft Office

  • Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates

  • Creative and process-driven, constantly looking for ways to improve effectiveness and offerings.

  • Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact

  • Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor

  • Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity

  • Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices

  • Advanced ability to comprehend, analyze, and interpret

  • CEBS or equivalent designation preferred


USA, FL, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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