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MILACRON PLASTICS TECHNOLOGIES GROUP LLC Technical Customer Service Support Engineer in Batavia, Ohio

Shift 1 (United States of America) Develop comprehensive sales quotations, track order progress, intervene with customers and internal organization on order issues, participate in customer discussion when required for sales support, work closely with sales organization to determine order specifications, work with manufacturing to set delivery dates and resolve issues. Help develop less experienced SPE's when required. Essential Functions Prepare sales quotations for sales organization Develop equipment cost analysis for elements of proposals Process orders, provide information to order entry process, coordinate engineering design and machine build progress, check machine completion and status. Advise and support sales and customers in the selection of the correct equipment for specific applications Communicate with salesforce and customers Investigate problem orders and provide improvement suggestions Relay confirmed ship dates to sales Help in the development of sales tools Provide input on sales quotations and sales literature for customers Track order progress and resolve order issues Stay current on regulations involving machine manufacture Provide technical support and direction for existing product lines Help train new SPE's and sales personnel Competencies Should be able to work with multiple projects (multi-task) in a specialty product environment. Proficiency in the use of PC based applications, including Microsoft Office. Computer Literate Excel Word Project Understanding of electrical and thermodynamic systems Mechanical aptitude Oracle ERP and Salesforce CRM exposure Ability to perform well in strenuous and high-pressure settings High energy/drive for successful completion of tasks Careful attention to detail Work Environment Employee may be regularly exposed to moving equipment, mechanical parts in motion, risk of shock and other hazards associated with a manufacturing environment such as overhead cranes, welding, machining, painting etc. Physical Demands May involve some repetitive motions May be required to stand for long periods of time May also engage in frequent bending, stooping, squatting, pushing and pulling of parts and part containers Do to the open environment of the warehouse/shop, must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold Position Type/Expected Hours of Work This is a full-time position. Must be available for OT/Weekends as needed Required Education and Experience 5 to 7 years of related experience or equivalent years of experience and training Combination of education and experience as described above Preferred Qualifications Associates Degree in Business or Mechanical Engineering Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ADA defines "reasonable accommodation" as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. Examples of reasonable accommodations may include: Additional modifying equipment or devices; Modified work schedules; Providing an interpreter; or Making the work environment readily accessible to individuals with disabilities. Who we are: Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within

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