Job Information
Xylem Supply Chain Administrator in Basingstoke, United Kingdom
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Position: Supply Chain Administrator
Location: Basingstoke, UK
Job Type: Full-time
Salary: Competitive, based on experience
Job Summary:
We are seeking a dedicated and proactive Supply Chain Administrator to join our team in Basingstoke. In this multifaceted role, you will deal with customer service interactions but also oversee supply chain operations and track orders to ensure seamless service delivery. Your ability to juggle various responsibilities and provide exceptional service will be critical to our success.
Key Responsibilities:
Customer Service:
Respond promptly to customer inquiries via phone, email, and other communication channels.
Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
Maintain accurate customer records and manage customer accounts.
Supply Chain Coordination:
Liaise with suppliers and vendors to ensure timely procurement of goods and materials.
Monitor inventory levels and coordinate with warehouse staff for stock replenishment.
Collaborate with the supply chain team to streamline processes and improve efficiency.
Order Tracking:
Track orders from initiation to delivery, ensuring all steps are completed accurately and on time.
Communicate with logistics partners to resolve any shipping or delivery issues.
Provide regular updates to customers regarding the status of their orders.
Purchase Order Management:
Process POs for a variety of customers on the SAP system.
Raise POs for direct shipment to customers from external suppliers.
Raise POs for UK stock, consumables, and samples.
Administrative Support:
Maintain and update relevant databases and systems.
Prepare reports and documentation as required by management.
Assist in the development and implementation of customer service and supply chain policies and procedures.
Qualifications and Skills:
Proven experience in a customer service role, preferably in a supply chain or logistics environment.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Experience with SAP or similar ERP systems is essential.
Ability to work independently and as part of a team.
Attention to detail and a problem-solving mindset.
Knowledge of supply chain processes and order management is a plus.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.