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Technical Support Engineer 1 (not IT related) - Parker Aerospace Location: Akron, OH, United States Job Type : Regular Posted : Mar 6, 2024 Job ID: 46631 Job Description Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world's leading producers of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today. In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner. Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of core company values. As a result, our business growth is impressive and consistent. Best of all, our team members share in the success resulting from that growth. * We offer competitive vacation and 13 paid holidays * 401(k) with a 5% matching contribution with immediate investing * Competitive annual bonus incentive plan * Health and dental options effective day 1! The Technical Support Engineer (not an IT-related role) helps build positive relationships with customers by providing solutions to technical issues for in-service aircraft model programs, especially during entry-into-service. Performs design improvements of existing products under relatively close supervision and with advice from more experienced engineers. Assignments may include product design changes, root cause corrective action investigations, and development of troubleshooting tools for maintenance. This role provides a vital part of the on-going customer feedback process. Is responsible for applying standard principles, theories, concepts and techniques providing solutions to a variety of problems, to include using the applicable component maintenance manual (CMM)as a reference. Must demonstrate the ability to efficiently apply standard industry techniques, methods and criteria to the solution of engineering problems. Must also possess sufficient knowledge of plant operations to obtain and integrate services of other groups whose participation is essential to successful accomplishment of assignments. Assignments at this level are moderately complex but are normally guided by precedence. A principal challenge is in matching available methodology and/or support functions with particular assignments. The ability to work through, and often lead, a solution to open-ended problems within a cross-functional team. Assignments are customer-centric, where customer may be external or internal. Organizes, interprets, and reports results with little guidance. Works under general supervision with occasional reviews during performance of the work. Planning of assignments is normally performed with concurrence of the manager. Final reports and results are approved by the manager for soundness of technical judgment and overall accuracy and adequacy. Within the company, interfaces daily with manager, other department personnel, and customer support representatives. Works closely with other engineering departments, metallurgist, program manager(s), warranty manager, quality assurance, and the maintenance, repair, and overhaul (MRO) repair stations to help solve problems involving product deficiencies, design changes, maintenance issues, and manufacturing processes and costs, enabling the cross-pollination of design ideas/technical know-how. Works within a global customer support network, with almost daily contact with field support representatives and other colleagues off-site. Assists in product maintenance trainin