Job Information
Bangor Savings Bank Payroll Relationship Manager in Bangor, Maine
The Relationship Manager is responsible for maintaining and developing relationships with a portfolio of clients. They ensure high levels of client satisfaction and retention, and often focus on growing the relationship through cross-selling or upselling additional products and services. The role involves acting as a liaison between the client and the company, addressing client needs, and ensuring that the company’s services meet or exceed expectations.
Key Responsibilities:
Client Management:
Serves as the main point of contact for a designated portfolio of clients with employee sizes of 50-74 EE and smaller complex clients
Develop strong, lasting relationships with clients by understanding their needs and preferences through quarterly meetings
Handle client inquiries, resolve issues, and provide timely and effective solutions.
Service Delivery:
Ensure that clients receive outstanding service and support.
Coordinate with internal teams to fulfill client needs and requests.
Connect clients to the right people both inside the Payroll department and throughout the bank.
Business Development:
Identify opportunities for growth within the existing client base.
Promote additional products and services to clients, aiming to increase revenue while also solving clients needs.
Monitor client accounts and suggest tailored solutions to meet their evolving needs.
Client Retention and Satisfaction:
Conduct regular reviews with clients to ensure they are satisfied with the services.
Implement strategies to improve client retention rates.
Gather and analyze feedback to improve overall client experience.
Competitive Intelligence and Industry Knowledge:
Stay informed about industry trends, market conditions, and competitors.
Provide insights and recommendations to clients based on industry knowledge.
Reporting and Documentation:
○
○
○
Qualifications
Maintain accurate and detailed records of client interactions. Prepare reports on client activity, sales, and feedback.
Track performance metrics to assess client relationship success.
Excellent communication and consulting skills and experience mentoring other team members
Ability to work in a fast-paced team environment
Experience implementing Payroll, HCM and Time & Labor (TLM) software a plus
Previous experience with Workforce Ready solutions preferred
Demonstrated ability to troubleshoot technical issues
Proven ability to configure software
SHRM or HRCI (SPHR, PHR) Certification a plus
High school diploma required; Bachelor’s degree preferred
General:
Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.
Performs additional duties as requested.
Ability to travel and overnights as needed.
Physical Demands/Conditions Requirements :
General office environment.
Moderate lifting (to 35 lbs.) required.
Moderate reaching, walking, sitting and standing required.
Equipment Used:
- General office equipment.
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.
We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.
At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.
Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.