Job Information
Kuehne+Nagel Sea Logistics Customer Care Specialist in Bangkok, Thailand
Join Kuehne+Nagel as a Sea Logistics Customer Care Specialist! Deliver top-notch service and ensure smooth sailing for our clients' logistics needs.
Your Role
Join Kuehne+Nagel as a Sea Logistics Customer Care Specialist! Ensure client satisfaction by delivering professional, empathetic, and proactive customer service. Manage international shipments, resolve issues, and contribute to our dynamic logistics team.
Your Responsibilities
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the Kuehne+Nagel systems alongside the (initial) customer order.
To qualify + enter customer orders into the operational execution process.
To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.