Job Information
Concentrix BI Associate in Bangkok, Thailand
BI Associate
Information Technology (https://jobs.concentrix.com/job-search/?category=Information Technology)
Location
Bangkok, Thailand
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1550116EXTERNALENGLOBAL&step=1&utm_source=none)
Job Title:
BI Associate
Job Description
The BI Associate is responsible for the preparation and delivery of daily, weekly, and monthly client and internal reports, as well as performance dashboards. This role involves analyzing data, creating ad-hoc reports, and providing valuable insights to management to support strategic decision-making.
The position requires data extraction and upload from client systems to the CNX platform, ensuring accurate and timely reporting. Additionally, the Reporting Analyst will collaborate with business partners on strategic projects, leveraging data mining and analytics to drive business optimization. The role will also focus on optimizing the use of tools and technology to enhance the efficiency and effectiveness of the reporting function.
Responsibilities:
Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
Preparing ad-hoc reports & analyzing data for management that provide insight
Data extraction/upload from the client system to the CNX side
Partner with business & support strategic projects involving data mining & analytics
Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group
Preferred Qualification:
Analytical skills that allow for the development of data-driven reports
Self-starter, ability to complete work with limited degree of supervision
Working Knowledge of SQL scripting, VBA Macros
Understanding of Call Center Operational Metrics
Required Qualification:
Thai national
Bachelor degree
1-2 years of experience with detail data
Strong verbal & written communication in English
Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
Benefits:
Monthly KPI & Attendance incentives
Medical/Accident Insurance
Location:
THA Bangkok - Bhiraj Tower at Bitech, 15th Flr
Language Requirements:
English (Required), Thai (Required)
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1550116EXTERNALENGLOBAL&step=1&utm_source=none)