Job Information
TE Connectivity Trainer in Bangalore, India
Trainer
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE’s Channel Learning & Development Team is seeking an experienced Trainer to deliver blended learning solutions (instructor-led & self-paced training) for technical product, sales, process, systems/tools, and soft skill training to enable an Extraordinary Customer Experience (ECE) as measured by analysis of Customer Interactions and by survey methods like Net Promoter Score (NPS) and Customer Effort Score (CES). In this role, you will also support On-the-Job Training (OJT). As part of the Learning & Development Team, you will work closely with colleagues across the network (Instructional Designers, Customer Service Representatives, Distribution Market Managers, Account Managers, etc.) to execute the training strategy for Product Specialists, Inside and Field Sales, Customer Care, and Leader groups. In this role, you will work with a diverse global team and network located in different time zones that requires scheduling flexibility to meet business needs.
Responsibilities
Conduct global training sessions for new hires, tenured employees, and leaders via Microsoft TEAMS and in-person, if applicable, by using an approved syllabus and curriculum
Certify learners through Knowledge Checks, Observations, Role-Plays, and Skills Assessments
Understand and translate/communicate technical business requirements clearly into easily understood concepts using relevant examples
Conduct and support OJT sessions
Create engaging learning environments by making learning fun
Provide 1:1 coaching/training for new hires and tenured employees as needed
Participate in the design, preparation, delivery and need assessment of learning programs
Create new learner profiles and certify learning programs for learners within our Learning Management System (LMS) as part of our Training Delivery Preparation and Certification
Deliver candid feedback to learners and/or their managers in a professional manner and provide input to management about employee performance during training sessions
Document and report outdated training content to the Instructional Design Team to ensure training material is up to date during facilitation
Partner with the Instructional Design Team to create and update self-paced training courses and standard operating procedures as needed
Analyze training results, create trend reporting, track learning curve and recommend training solutions to close gaps as needed
Maintain Training Delivery Plans on a daily basis
Participate in stretch assignments and continuous self development
Protect, secure, and ensure proper handling of all confidential data
What your background should look like:
2-5+ years of experience in facilitating selling, technical product, and/or soft skill training using a blended learning environment (e.g., classroom, eLearning, OJT, coaching, etc.)
Bachelor’s in Education, Engineering, Adult Learning, Management, or related field. Master’s Degree preferred.
1+ years of related business experience with technical proficiency in Salesforce and preferred experience with SAP
Prior Sales/Service experience
Prior mentorship experience as a Subject Matter Expert or Team Buddy
Ability to work a flexible shift based upon business needs to accommodate global training facilitation and meetings usually with significant advance notice and for 4 to 9 weeks at a time
Ability to adapt your training style based on your learner’s needs
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)
Location:
Bangalore, KA, IN, 560076
City: Bangalore
State: KA
Country/Region: IN
Travel: None
Requisition ID: 119528
Alternative Locations:
Function: Continuous Improvement
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.