Job Information
NTT America Solutions, Inc. Technical Specialist – SOC L3, ECSA Certified in Bangalore, India
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
What you'll be doing
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.
Key Roles and Responsibilities:
CISSP or CISA Or CCNA Certified
3+yearsexperienceinIT &minimum2 yearsininformationsecurity CertifiedinSIEMToolbeingdeployed
Comprehensive management experiencein leading large scale security operationsExperienceinrolloutofSIM,vulnerabilitymanagementproducts
ExperienceinsettingupSOCprocessesDomainexperience inthreatsandvulnerabilities
Knowledge of system administration ofWindows,Unixplatformsandnetworking devices like Firewalls,IPS/IDS,DLP,NAC,DAM,PIM,Switches,Routers,VPNGateways etc.
ThoroughunderstandingofTCP/IP,networkingconcepts.
Academic Qualifications
- BE/BTech or PG in computer science
Required Experience:
Track Incidentdetectionandreporting·Incidentclosure·Incidentescalation·Identifynewalertrequirement·Ensureservicesare beingprovidedwithin·SLAparameters·PerformingperiodicDRdrill.Follow-up up departments for closure ofvariousreports/incidentsandescalatethelongoutstandingissues.
parties
Workplace type :
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.