Job Information
Nielsen Quality Analyst (TV) in Bangalore, India
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
The Quality Analyst will be accountable for maintaining the integrity of Nielsen’s television measurement reference data. This role proactively identifies potential risks to data quality and assists in all required investigations to ensure prompt and accurate resolution of issues, thoroughly processing automated tickets and incoming client support calls.
Job Responsibilities
Consistently execute day to day processes and policies
Timely and accurately resolve tickets in Service Now ticketing system according to Standard Operating Procedures (SOP) and Service Level Agreement (SLA) deadlines
Effectively escalate tickets that cannot be resolved per the SOPs to senior technicians and signal vendors to ensure maximum system availability
Consistently complete daily Quality Assurance reports according to SOPs
Notify clients of watermarking errors in their systems
Communicate effectively with signal vendors and clients to resolve issues and create positive relationships
Actively contribute to improve processes and documentation
Work in collaboration with other team members
Other duties as required
Position Requirements
Strong communication skills: interpersonal, telephone, email, and virtual interactions
Willingness to learn new tasks, maintain focus, recall and follow instructions
Ability to work in a fast paced, high volume environment within time critical deadlines
Computer literate with knowledge of Google Suite preferred
Associate or Bachelor degree in IT, Engineering Technology or similar disciplines
Experience with ServiceNow or other ticketing system highly desirable
Experience with radio or television broadcast equipment highly desirable
Physical Requirements
Ability to use a phone or wear a headset
Ability to use a computer, keyboard and mouse with high-speed internet access
Work environment is indoors, remote or in a Nielsen office location
Ability to work an assigned shift schedule which may include holidays and weekends, day, evening or night shifts to match USA time zones