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Introduction

As a Procurement Support Specialist, you will actively support Client Procurement Specialists/ Managers with Source to Contract (S2C) related tasks including: responding to procurement process and contract related queries using information obtained in procurement systems/ tools/ agreements, and generating draft agreements using client agreement templates and data inputs. IBM is seeking highly motivated individuals with comprehensive procurement and client facing or consulting experience to join IBM's Global Procurement team in servicing IBM's external clients.

Your Role and Responsibilities

• Receive and accurately triage client requests for Source to Contract related support;

• Respond to client S2C process and contract related queries for support using information and data available in relevant client systems ;

• Use client systems to locate contracts and specific details from contracts;

• Follow procedural instructions to generate procurement related documents such as template agreements and engagement letters;

• Complete tactical assessments on contracts using client defined criteria;

• Collect and analyse internal/external data, metrics, and reports as inputs for procurement activities;

• Communicate with client cross functional teams and vendors to obtain required inputs for activities including contract renewal and amendments;

• Engage legal teams for direction on items defined in procedural instructions;

• Ensure storage of executed contract documents in relevant client repositories and systems;

• Apply problem-solving methodologies to identify, and assist client contacts with resolving supplier non-performance issues;

• Generate monthly reports tracking the progress and volume metrics associated with the services being delivered;

• Using Procurement knowledge, actively contribute to the delivery of short-term priorities and work with the team to embrace a culture of continuous improvement;

• Support the development and implementation of processes to ensure a consistent and standardised approach and to drive improvements and efficiencies;

• Build and maintain stakeholder relationships across the client's business, procurement, and legal organizations;

• Perform additional duties as instructed by management, always prioritizing quality service delivery and alignment with company procedures.

• Shift Timing: 03:30 AM to 12:30 PM (Daylight On) OR 04:30 AM to 1:30 PM (Daylight Off)

• Working Days: 5 days from office

Required Technical and Professional Expertise

• 3+ Years years in Procurement related roles, performing or assisting with tasks including tactical buying, sourcing, contract administration and vendor management.

• Excellent communication skills, both written and verbal, to effectively liaise with internal teams, external stakeholders and vendors.

• Ability to build and maintain effective and productive relationships with colleagues, Stakeholders within a matrix organization, and Suppliers;

• Procurement Knowledge: Knowledge of Procurement methods, technologies and processes and ability to quickly learn and adopt new tools, and systems;

• Time management. Ability to manage multiple concurrent projects, prioritize tasks according to urgency and importance, and deliver on time;

• Solid problem-solving abilities: ability to interpret information, summarise and provide recommendations;

• Accuracy and attention to detail: understand the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy;

• Strong data and analytical skills. Ability to utilize procurement data to identify insights;

• Ability to accurately follow work instructions/ procedures;

• Microsoft Office: Strong knowledge and proficiency of Microsoft Office suite;

• ERP knowledge such as SAP, ARIBA, COUPA, and CLM knowledge such as Scout, would be an added advantage.

Preferred Technical and Professional Expertise

• None

About Business UnitThe IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.