Sprinklr Platform Success Manager in Bangalore, India
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.
What You'll Do:
Identify, comprehend and clearly articulate clients' requirements to generate an end-to-end advertising solution
Analyse and elevate client’s consumption of contract, adoption of the product and generation of upsell or cross-sell
Assist team in building social media advertising campaigns on Facebook, Instagram, Snapchat, Twitter, LinkedIn & YouTube for world’s leading brands mapped to their business needs
Analyse clients’ performance and prescribe methodologies for optimal budget management, faster growth, higher conversions and greater ads reach
Collaborate with our technology partners to build expertise on the social media management software
Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators
Identify opportunities for increased efficiency for clients and provide subject matter expertise on best fit across message, media & channel
Work with clients to improve the paid service itself and its alignment with client’s core business
Track team members’ productivity and identify opportunities in processes for increasing efficiency
Capturing development areas for product improvement and closed looping with product managers and engineering for necessary corrective actions
Actively make sure that you are knowledgeable on all Sprinklr software products
Actively make sure you are knowledgeable on native channel’s ad products package
Who You Are & What Makes You Qualified:
6+ years of overall working experience with 4-6 years of experience in digital marketing, campaign execution experience in social platforms and social account management at a brand or agency
Advanced excel skills with efficiency in using v-lookups, pivots, charts, data interpretation and handling high volumes of data sets
Excellent written and verbal communication skills
Industry specific knowledge across different verticals or lines of business
Analytical mind-set with attention to detail and excellent problem solving skills
Ability to think independently and learn as a member of a team
Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight
Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter,YouTube, Instagram, LinkedIn)
Direct experience in working with or for social media management software is preferred
Social media ads certifications, like Facebook Blueprint, Google Adwords, etc are a must
4-year college/university degree
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management (https://www.gartner.com/reviews/customers-choice/social-marketing-management) . And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.
The Sprinklr Way (https://drive.google.com/file/d/1K4Ew4me9vA45eubIx7DhOjWK8C6xabsI/view)
EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!
We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.