Campus Pride Jobs

Key Responsibilities:

• Serve as the technical expert and architect for Microsoft 365 solutions during the sales process.

• Serve as the technical expert and architect for Microsoft Teams Voice, Zoom, Cisco Webex, solutions during the sales process.

• Serve as an industry expert on agentless services desk, global field services, and various avenues of digital remote support.

• Familiartiy with XLA, Digital Employee Experience (DEX)

• Collaborate with the sales team to identify customer needs and develop tailored solutions that meet their requirements.

• Conduct in-depth technical presentations and demonstrations to prospective clients, showcasing the capabilities and benefits of Digital Workplace.

• Design and propose comprehensive digital workplace architectures, including call flows, integration points, and migration strategies.

• Provide technical guidance and support to clients throughout the sales cycle, from initial consultation to post-sales implementation.

• Develop and maintain strong relationships with clients, acting as a trusted advisor and advocate for their solution needs.

• Stay up-to-date with the latest trends and developments in related technologies.

• Collaborate with internal teams to create and maintain technical documentation, best practices, and solution templates.

• Participate in industry events, conferences, and webinars to promote our voice solutions and engage with potential clients.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).

• Proven experience as a Sales Engineer, Solutions Architect, or similar role, with a focus on Microsoft Teams Voice.

• In-depth knowledge of Microsoft Teams Voice, including Direct Routing, Phone System, Calling Plans, and related technologies.

• Strong understanding of voice networking concepts, SIP, PSTN, SBCs, and VoIP.

• Proven experience as a Sales Engineer, Solutions Architect, or similar role, with a focus on Microsoft 365.

• In-depth knowledge of Microsoft 365 services, including Office 365, Teams, SharePoint, OneDrive, and Entra ID, Nexthink, Avepoint, Nerdio or similar, Azure DevOps, ServiceNow, Various Chatbot and Voice AI tools.

• Strong understanding of cloud computing concepts, identity and access management, and security best practices.

• Excellent presentation and communication skills, with the ability to convey complex technical concepts to non-technical audiences.

• Demonstrated ability to design and architect scalable and reliable voice solutions.

• Experience with customer-facing roles, providing technical consultation and support.

• Relevant certifications, such as Microsoft Certified: Teams Voice Engineer Expert, are highly desirable.

• Strong problem-solving skills and the ability to work independently and collaboratively in a fast-paced environment.

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