Job Information
Arrow Electronics Customer Support Associate in Bangalore, India
Position:
Customer Support Associate
Job Description:
What You will Be Doing
Responsible for system-related work which would consist of, Sales order entries, maintenance, shipment release & inventory management.
Be In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics
Responsible for overall Customer management as well as handling RMA (customer returns)
Order Management
Sales Order Entry
Sales order Maintenance
Shipment Release
Inventory Management
Ensure on time delivery.
Process RMA (Customer returns)
Shared role with Field Sales / IS - Pre-Order & Order Entry
What We Are Looking For
While it is preferred that the candidate is a degree holder and with working knowledge of the electronics components industry, the following are the "Must-Have" requirements to be successful in the role:
Expertise
Order Management - PO to Invoicing & AR Process, RMA Process & Inventory management.
Basic understanding of International Trade practices of Warehouse & Inco. Terms.
Must have a tertiary education (Some formal training or experience is required to perform the job effectively)
Experience : Must have min of 2 to 5-years' experience from EMS/ Electronics components distribution.
Skills
Committed to learn, be more & do more, Expert in OM of ERP & Excel, Process oriented.
Excellent customer service skills
Excellent interpersonal skills
Excellent communication skills, including English & country specific language
Express ideas with clarity since role require regular exchange of communication.
Demonstrated analytical and problem-solving skills.
Skill in prioritizing work & multi-tasking
Advanced computer proficiency level
Attitude
Operates from a service-oriented attitude.
A proven team player
High energy level with a sense of urgency
Can do' attitude (self-motivated)
Detail oriented
What Is In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That is why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
Insurance
Bonus
Incentives
5-Day Work Week
Growth Opportunity
And more!
About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 109 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of USD $33.11 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/. For more job opportunities, please visit https://careers.arrow.com/us/en.
Location:
IN-KA-Bangalore, India
Time Type:
Full time
Job Category:
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.