Job Information
Veralto Customer Solutions Specialist in Bangalore, India
About Veralto
Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World’s Most Vital Resources™.
Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today.
Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.
Veralto’s Water Quality companies —Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Veralto’s Product Quality & Innovation companies—Esko, Linx , Pantone, Videojet, and X-Rite—help package and protect the world’s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.
About Linx
Linx Printing Technologies was formed in 1987 and has earned a reputation as a manufacturer of thoughtfully designed and well-engineered products. The company has consistently invested a high percentage of turnover in research and development and is one of the industry’s top research spenders in relation to turnover.
We invest in our associates’ professional development. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning.
But most of all, we recognize that creating a culture rooted in Diversity and Inclusion is an ongoing journey. Our deeply embedded commitment to continuous improvement reminds us that we can keep learning, keep improving and keep striving for better. And we would love to have you on this journey with us! Apply today.
Job Description:
Linx is seeking a Customer Solutions Specialist to deliver support to our worldwide distribution partners to help them resolve remote communications issues with Linx coding and marking equipment installed at their customer sites.
This role will be based in India with Remote working.
What are we looking for:
We are currently recruiting for a Customer Solutions Specialist to join a leading global manufacturing company in the St Ives area. The role is responsible for providing advanced customer solutions support to our distribution partners.
As a Customer Solutions Specialist at Linx, you will:
Review, test and respond to our customers and partners remote communications issues
Mentor and develop the Technical Support Team to help them resolve basic remote communications issues
Handle and resolve technical issues raised by Linx customers and distributors (through emails and phone calls) delivering an outstanding customer experience
When required, visit global distributors and customers to provide service support, assist with on-site problem resolution and technical issues
Build successful relationships and partnerships within our distributor network
Develop technical knowledge to become a Product Specialist
Critical Success Factors for the Ideal Candidate Profile are:
Basic Data Base knowledge (Access, SQL) and ability to connect / link DB over ODBC
Understanding of binary signal inputs/outputs for Parallel I/O control
Various network languages and communications protocols (examples: RCI/TCP/IP/Ladder logic/RS232/ethernet)
Experience working with Network analysis tools: i.e. Wireshark
Customer-focused individual, who is open and responsive to customers’ needs
Your Education and/or Background Experience should include:
Knowledge of the coding and marking industry is advantageous, but not essential.
Relevant education – Graduate Engineer / B.E/ B.TECH.
Experience working in a software communication role.
Experience working in a customer solution role.
Our offer
We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented. Working at Linx gives you access to a robust career development process and challenging “stretch” opportunities.
Our Culture
More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.
Our Values
We serve humanity with purpose and integrity
We unlock ingenuity for customer success
We deliver results as a team
We continually improve for enduring impact
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.