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What You’ll Do

• Lead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.

• Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.

• Support presale activities and translate business requirements into solution design.

• Build customer simulations in test labs to resolve/validate issues.

• Build and deliver customer collateral, portals, documentation, and knowledge transfer.

• Drive customer technology transitions, influencing solution architectures and services.

• Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Professional Services’ strategies and goals.

• Play the role of an individual contributor.

Decision Making / Impact

• Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.

• Ability to understand and communicate project scope and map it to customer business goals and objectives.

Role and specific responsibilities

• Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.

• Takes ownership of task/project implementation for assigned engagements.

• Implement new techniques and methodologies used in customer delivery and share lessons learned with the broader team.

• Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, and Implementation/ Change Management Plans.

• Builds and/or uses test environments as required to resolve sophisticated problems & compatibility issues.

• Demonstrates software skills and tools to configure, deploy, and/or address Cisco products and solutions.

• Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).

• Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.

Who You’ll Work With

CX is a team of outstanding technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You Are

Expertise

• Skills - SDA, SDWAN, Catalyst 6500/4500/3850/6800, experience BGP, OSPF, ISIS, IP/MPLS, QoS, Multicast

• Design solutions for highly sophisticated requirements in all the EN technology areas

• Lead end-to-end technical delivery on SDA/SDWAN solution areas

• Awareness about cloud integrations

• Understanding of APIs and scripting skills (Python, Ansible)

• Capability to tackle and handle network issues and work through situations and

• Understanding of the latest technology and Cisco Offerings like NSO, WIFI-6, DNAC, ISE

• Led team of junior engineers on specific projects

• Entrepreneurial thought leadership - Drive the creation of tools/ICs

• Assist pre-sales discussions and drive proof of concepts

• Multi-architecture awareness in DC and Security technologies

• Help hire the right technical talent into the team

• Chip into tech zone articles and present in internal/external technical forums

• Experience/Knowledge/Awareness of the multi-vendor environment of R&S, Security, Wireless, and DC technologies.

Leadership / Autonomy

• Receives limited supervision. Resolves methods and procedures on new assignments. Provides guidance and mentoring to other engineers. Translates worldwide team goals into own work assignments.

• Mentor and develop others. Involved in strategic projects with high clarity. The emphasis is on complexity, active participant/initiator, and leader.

Why Cisco

At Cisco, each person brings their outstanding talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

We connect everything - people, processes, data, and things - and we use those connections to change our world for the better!

We innovate everywhere - From launching a new era of networking that adapts, learns, and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.

#WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.