Job Information
IBM Bare Metal Operations Engineer in Bangalore, India
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Responsible for the day-to-day operations for the IBM Cloud Bare Metal environment. This includes in-depth understanding an analysis of customer escalations, root-cause analysis, and the development of action plans to be presented to senior management.
Understanding of 8D, FMEA and other accepted industry quality processes.
Accountable for contributing to the life-cycle-management of the server environment and the subsystems/components that support the Bare Metal offerings.
Establish strong working relationships with key IBM stakeholder organizations to support the creation of Create Bare Metal analytics and failure rates for servers and components.
Take ownership of identifying top issues impacting customers and server reliability
Work within a strong team environment to drive root cause analysis and corrective action for those top issues.
Manage assigned projects aimed at improving diagnosability and MTTR to reduce overall resolution time.
Utilized communications skills to effectively communicate the status of committed projects and escalations for Compute Operations management.
Partner with other teams, functional managers, and program managers to enable the delivery of mission-critical infrastructure services to our target market.
Support the Bare Metal Operations team in efforts to develop new and enhance existing capabilities for the IBM Bare Metal infrastructure.
Required Technical and Professional Expertise
10+ years working in high-performance engineering team
10+ years of experience in data center infrastructure or relevant work experience
10+ years of experience in large-scale infrastructure design, engineering, and support
10+ years of experience in IT Change, Incident, Problem, Asset management
10+ years of working knowledge with one or more operating systems: RHEL, CentOS Linux, and Windows Servers.
Working knowledge with server monitoring technologies
Working knowledge with Network is a plus: Routing, VLAN, Firewall/ACL, Load Balancing (Citrix SDX/VPX a big plus), etc.
Working knowledge with ServiceNow, JIRA, Confluent, and GitHub
Preferred Technical and Professional Expertise
In-depth understanding and working knowledge with server technologies
Working knowledge with how Virtualization, Network, and Storage technologies work in the data center and cloud environments
Demonstrated root-cause analysis, VIRT resolution process, and process improvement
Experience with design and development of complex systems
Working knowledge with ServiceNow, JIRA, Confluent, and GitHub
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.