Campus Pride Jobs

Job Information

Job Metrics

In what areas will you perform?

Area Key Tasks

Core Tasks

Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture (performance etc…)
Evaluate whether implementation tasks meet feature requirements and work with Team Lead and Technical Architect to ensure it does
Develop features using best practices and ensure it fits with the architecture for the product
Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughout, capacities, security & performance will be sufficient
Ensure design and implementation work meets the stakeholder’s requirements
Ensure that the feature design is correct for operations, as well as deployment and sustainability
Support departmental and team initiatives

Management and Leadership

Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement, led by example
Take responsibility for technical implementation and decision making including the delivery of features
Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible

Documentation/ Governance

Work with Technical Architect and Team Lead to define, document, and communicate a coherent feature design
Create documentation and guides for junior members of the team
Review updates to documentation made by junior members of the team

Stakeholders

Work with Product Management to understand requirements, and what benefits they give to the product
Gain respect within technical community
Ensure stakeholders understand feature design (at the necessary level of detail)
Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; loosely understand evolutionary paths
Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint organization.

Knowledge and Expertise

Be recognized as a solid technical resource within the team.
Be seen as a person who when faced with complex technical challenges can work as part of a team to resolution
Support and provide input to development tools, environment and 3 rd party software selection
Develop an in depth understanding of the target market and technology used
Help provide information to resolve disputes and make tradeoffs
Assist with pre-sales where technical expertise is required

Planning

Prioritise and resolve technical problems
Understand how the team’s work fits within the product roadmap
Ensure the prioritization of scope (including defects) is understood
Understand the development process and suggest improvements to it
Identify areas of technical risk in a feature and options to de-risk
Support opportunities to address technical debt as part of a release
Support the design process and ensure it complies with product architecture
Support planning as regards estimates, dependencies, risk areas, and sequencing tasks

Who do you work with?

Internal External

Skills & Experience (Person Specification)

Area Skills, Knowledge & Experience

Industry Specific

A degree or post graduate qualification in Computer Science or Software Engineering at 2:1 or above
Commercial experience working within software engineering.
Experience of working with Test Automation.

Environment

Able to work effectively within a fast-paced, changing, revenue focused environment
Ability to work within a geographically distributed development team spread between multiple time zones and cultures
Evidence solving cross-functional technical problems.

Product / Technical

Understanding of contact center software and applications
Experience of developing high quality, secure and performant solutions against functional and non-functional requirements
Some experience aligning feature development with business initiatives and corporate roadmaps.
Experience of working with Automation and Pipelines.
Experience building, executing, and managing automated test cases, plans and scripts.
Experience building, executing, and managing test automation pipelines.
Proficient in C# and, or Java.
Experience with Selenium
Experience with Jenkins or Harness
Knowledge of supporting microservice test strategies: end to end, component, integration, contract API, unit tests.
Knowledge of the Cloud AWS, Azure, GCP desirable.
Some knowledge of Cucumber useful.
Telephony knowledge and experience desirable.

Professional / Task

Able to work independently under general direction towards predetermined longer-term goals.
Able to troubleshoot and identify root cause of issues while liaising with engineering teams, support and end customers.
Ability to work as part of a matrixed team, building supportive and collaborative relationships with colleagues in order to meet Verint’s objectives.
Experience of software development within a team
Understanding of software development life cycle methodologies (scrum)
Experience of working with Jira for defect management, Test Management Tools; test cases, test plans, testing strategies, and certification reports.

Personal

Ambitious, motivated, eager to learn and demonstrate value
Passionate about customer success
Ability to follow process but to remain flexible in achieving project objectives.
Good written and verbal communication skills
Good analytical and problem-solving skills
Able to perform under pressure and maintain attention to detail.
Demonstrable examples of good work ethic
Able to pass a background check subject to local laws and legislation.

Specific Qualifications & Accreditations

Desirable:

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