Distinguished Programs Product Manager in Baltimore, Maryland
Job Description: Product Manager
Program & Carrier Management
Underwriting Profitability: Is accountable for delivering Program profitability.
Contributes to negotiating, monitoring, and executing program guidelines, authority and procedures with carrier(s)
Provides oversight to ensure that all underwriting systems and processes are up-to-date and accurately reflect current guidelines/eligibility requirements
Liaises with all business / shared service functions to provide industry/program subject matter expertise.
Evaluate and manage industry /program KPI?s to ensure that as a business we are proactively managing our performance. E.g. maximizing our renewal retention, new business growth and UW profitability.
Co-ordinates carrier and other external audits
Provides input to the Industry Manager around strategic direction, budget, etc.
Execution/SME on implementation of operation improvement projects
Individual Account UW, Management and Oversight
Manages the referral process to the carrier
Handles UW escalations beyond the core UW team authority levels
Reviews program internal audit results with the Service / UW teams and establishes recommended courses of action with the relevant teams.
Provides periodic product/underwriting training
Maintains UW guideline and other relevant documentation for the account UW teams.
Works with the sales and marketing teams to educate them on Industry trends (IA) and territory/broker performance
Handles escalated inquiries/concerns
As part of the industry team, works with our Distribution team and key strategic brokers to provide relevant underwriting expertise.
Works with the Industry Ambassador and Manager to assess and formulate potential business opportunities within the industry group.
Works with the operating teams to formulate a plan to effectively scale and grow.
Knowledge, Skills, and Abilities:
5+ years' experience in the insurance industry. If no insurance background, must have experience in the construction industry.
Working knowledge of market underwriting standards and procedures.
Demonstrated aptitude for computer based work management; ability to achieve expert skills in agency system software.
Ability to anticipate and solve problems creatively.
Demonstrates excellent organizational skills.
Demonstrates ability to prioritize amongst various immediate needs.
Demonstrates mathematical aptitude.
Communication - Ability to communicate effectively, both orally and in writing.
Relationship Management - Ability to develop working relationships with both internal and external customers. High level of interpersonal skills to deal effectively with retailers, business owners, carrier representatives, and co-workers.
Flexibility - Ability to work under pressure and meet deadlines.
- Handles routine office work, drives to appointments, calls on customers and vendors in business settings, and completes air travel. Job requires data entry into computers, handling files, carrying a laptop computer.
- Demonstrate working knowledge of phone systems and basic office machinery and equipment; Microsoft Office, ConceptOne, and other agency systems as necessary.
Bachelor?s Degree or greater.
A valid Agent?s or Broker?s License per state requirements.
Must occasionally be willing to work evenings, holidays, and weekends to meet business needs.
Note: This job description is not intended to be all inclusive. Employee may perform other related duties as required to meet ongoing needs of the organization.