Job Information
Johns Hopkins University Learning Program Coordinator in Baltimore, Maryland
We are seeking a Learning Program Coordinator (LPC) who will provide programmatic, project, administrative, and departmental support to ensure that needs, demands, and requests for learning throughout the Johns Hopkins community are met. This role performs all aspects of training program coordination for the thousands of classrooms and online courses offered to all university employees (faculty and staff). The LPC develops and manages relationships with internal and external business partners to ensure learning engagements are well executed and have desired impact.
The LPC has knowledge of project management methodologies, best practices, tools, resource management, and change management practices, which are applied to assist the Learning Solutions team with marketing learning programs, projects, and other communications. The LPC works closely with stakeholders to review program efficiency, effectiveness, outcomes, and future needs, emphasizing monitoring problems and analyzing related data. Makes recommendations for process-oriented solutions based on findings.
Specific Duties & Responsibilities
Training Program Coordination (55%)
Learning Program Coordinators may also be asked to occasionally perform industry-related research (new courses, delivery methods, etc.)
In conjunction with Learning Solutions graphic artists and instructional designers, market learning programs via development of promotional/informational materials distributed in multi-media formats. Monitor registration and make recommendations for cancellations or additional course scheduling.
Interpret operating policies (e.g. registration, attendance, reimbursement, etc.) and exercise discretion and judgment in the resolution of day-to-day problems.
Provide evaluation feedback: Create, compile, distribute, gather, analyze, and report findings of course evaluations Make recommendations to leadership if the content and/or instructor is meeting the needs of participants. Inform leadership of identified areas for potential improvement.
Enact contingency plans (e.g. cross-training and following program documentation guidelines) that ensure the sustainability of each training program in the absence of a primary coordinator.
Manage the administration and collection of behavioral assessments including the creation of group summary data, and support tools for Learning Solutions and Organization Development clients.
Provide prompt and professional customer service to staff, faculty, and senior leadership addressing questions and concerns via email, phone, and face-to-face.
Department/University (20%)
Provide Talent Management leadership with data that supports strategic planning (e.g. statistics around program attendance, facilities usage, program evaluation summaries etc.), program coordination, project management, assessment and marketing of learning and development programs that support the development of faculty and staff.
Support leadership in the maintenance of important metrics to measure the ROI of the learning and development programs.
Using the process established by Organization Development and Effectiveness, triage incoming learning and development requests to determine if consulting resources from OD need to be brought in.
Communicate and assist faculty and staff with understanding and enforcement of the rules regarding training offerings (including eligibility, pre-requisites, and cancellation policies) utilizing a variety of means and methods (website, registration confirmations, course reminder notifications, and direct interaction).
Along with leadership, HR finance, and the controller’s office, examine research, analyze, and report on) the cost-effectiveness and permissibility of new course requests to be added to the catalog.
Serve on committees as requested (internal/interdepartmental).
Projects (and as applicable to training programs) (15%)
Prepare internal and external reports and presentation materials and other deliverables as assigned through gathering, analyzing and summarizing data and information from team members, leaders, internal and external business partners.
Provide administrative and project support for compliance initiatives that require training, university wide.
Manage fewer complex tasks and projects as assigned from concept through implementation.
Benchmark data against other learning organizations.
Administrative (10%)
Process KB-15’s, the SAP process of transferring funds from course cost and the staff development remission.
Procure approved equipment and materials to support the operations of Learning Solutions.
Approve and submit invoices and payments to the HR finance office.
Reconcile credit card transactions.
Process travel and expense reimbursements for Learning Solutions team members.
Prepare, monitor and submit various reports and invoices for budgeting, reconciliation, accounts payable and internal billings to the HR finance office.
Maintain and update Learning Solutions website.
Perform other related duties as requested.
Minimum Qualifications
High school diploma or graduation equivalent.
Five years progressively responsible administrative and project support experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Bachelor’s Degree or equivalent experience preferred.
Related work at JHU or other academic setting.
Knowledge and understanding of OMB Uniform Guidance federal regulations that pertain to the Johns Hopkins University (and other academic institutions) including the terms, allowability, allocability, and reasonableness is preferred.
Physical Requirements
Sitting in a normal seated position for extended periods of time.
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
Occasionally lifting, carrying objects weighing 10lbs. or less.
Occasionally pushing and pulling objects weighing 30lbs. or less.
Classified Title: Learning Program Coordinator
Role/Level/Range: ATO 37.5/02/OF
Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: M-F/8:30-5:00
Exempt Status: Non-Exempt
Location: Hybrid/Eastern High Campus
Department name: Mgmt Staff Development Program
Personnel area: University Administration
Equal Opportunity Employer:
Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.