Job Information
Hyatt Assistant Housekeeping Manager - Grand Hyatt Bali in BALI, Indonesia
Description:
What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.
Now we are looking for a dynamic, outgoing, and enthusiastic –Assistant Housekeeping Managerwith a strong background and experience inHousekeeping and rooms’ management,good practical, operational and adequate administrative skills with a great leadershipto join our energetic, enthusiastic, and passionate team at Grand Hyatt Bali
The goal of theAssistantHousekeeping Manageris to work directly with and in the absence of theHousekeeping Managerto managingthe day-to-day operation of the housekeeping department.The idealAssistant Housekeeping Managerwillaccomplishthis bymonitoringthe daily functions of thehousekeepingdepartment, including providingtraining,supportand guidance to thehousekeepingteam, ending in a positive guest experience.
TheAssistant Housekeeping Managerwill be responsibleto manageall functions related to thecleanliness of the hotel, including guest rooms, public areas, and back-of-house non-kitchen areas, as well as the laundry.
AsanAssistant Housekeeping Manager, you will be reporting directly to theHousekeeping Managerand below are some of the key responsibilities:
To ensure through effective supervision that all services offered in the Housekeeping Department are always available andare carried outwith the utmost efficiency and courtesy as per the departmental operations manual.
Conducts regular inspections of rooms and public areasensuringstandards of cleanlinessismaintainedat all times.
Conducts inventory of equipment, linen, chinaware, and glassware and reports to Executive Housekeeper.
To liaise with the Front Office onanticipatedguestcheckins, check outs,roomsassignments and rooming list.
Ensures that all Housekeeping Assistant Managers, Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times.
Handles guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Monitors employee morale andprovidemechanisms for performance feedback and development.
Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.
Qualifications:
Minimum 2 years of experience in a similar capacity/ position in luxury international brands.
Eloquent in English communication in both written and spoken.
Good problem solving, administrative and interpersonal skills area must.
Demonstrated abilityto effectively interactwith people of diverse socioeconomic, cultural, and ethnic backgrounds.
Mustpossessthe followingstrengths:has strong leadership, high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
Well-versed in housekeeping, publicareaand laundry operational
Is well versed in working with Property Management System such asOpera,Medallia,Hotsos, as well as other PMS systems and departmental reports.
Primary Location: ID-Bali
Organization: Grand Hyatt Bali
Job Level: Full-time
Job: Administrative
Req ID: BAL002617
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.