Job Information
Fresenius Medical Care North America (Senior) Director (m/f/d) - Global Business Process Owner (BPO) - Quotation to Cash in Bad Homburg, Germany
Main Responsibilities:
Formulate a vision for the company’s customer service process and technology landscape as well as represent Global Commercial Operations in all other IT-Projects within the scope of Quotation to Cash
Lead a global community of Customer Service teams, sharing best practices, aligning on standard business processes and technology deployment in order to harmonize all “End-to-End” processes for our global “Quotation to Cash” department
Coordinate all Quotation-to-Cash processes in cooperation with different commercial business functions and management teams
Design and drive customer service initiatives with focus on continuous improvement and automation of the processes of customer interfaces
Design and implement harmonized and efficient SAP-landscape that meets the needs of our global commercial organization
Ensure that all projects are rolled out according to the schedule and defined targets in the different countries
Communicate the actions needed to implement the function’s strategy and business plan within the team and explain the relationship to the broader organization’s mission, vision and values
Identify and support best practices and support process-related trainings
What we expect?
Follow our working principles of high agility, quality and efficiency, based on our values: Collaborative, Proactive, Reliable and Excellent!
A strong strategic mindset with the ability to develop policies, guidelines and standard processes but also to create and communicate the organizations vision for the future
Extensive experience in driving change management processes and being the PMO for global projects
Cultivate Innovation: Create new and better ways for the organization to be successful
Excellent SAP experience in models Sales Distribution, Material Management, Logistic and others are required
Bachelor’s degree in business economics with a focus on foreign trade, controlling, organization, IT, finance or equivalent education
Language skills: English fluent (presenting, writing, reading); other languages besides German are an asset
Our offer to you:
There is a lot for you to discover at Fresenius, because we have a lot to offer. No matter in which field you are an expert (m/f/d) and how much experience you bring with you - for your professional future with meaning:
The opportunity to work on a mobile basis
Whether in front of or behind the scenes - you will help to make better and better medicine available to more and more people around the world
Individual opportunities for self-determined career planning and professional development
A corporate culture in which there is enough room for innovative thinking - to find the best, not the fastest, solution together
A large number of committed people with a wide range of skills, talents and experience
The benefits of a successful global corporation with the collegial culture of a medium-sized company