Microsoft Corporation Sr Premier Field Engineer - Azure in Austin, Texas
Microsoft Services help our customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a team of extraordinary people who deliver elite services with partners while earning customer confidence and trust. We are dedicated to improving the overall customer experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.
Microsoft is seeking a Senior PFE specializing in Azure Infrastructure and Management, who has embraced the future. Knowing that you have and desire to accept greater challenge, accomplish tasks through others and overcome our customer’s greatest challenges, we desire your deep understanding and ability to deliver timely and creative incident resolution focused on root cause analysis, prevention, and subsequent knowledge transfer. In this customer facing role, you will partner with the Account Delivery team and other engineers to engage technology decision makers striving to understand their challenges and creatively achieve their greatest objectives, built upon proven performance relative to your level. Premier Field Engineers (PFE) serve as deep technical advisors to customers and deliver unique value by supporting and increasing the consumption and productivity of acquired and/or deployed Microsoft technologies. This is a customer facing role that draws upon all resources at Microsoft to advise and consult on the use of Microsoft technologies. PFE act as the primary technical contact, providing advisory services and advanced technical troubleshooting and problem resolution, including issues raised to the highest levels of management. They manage elevated issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.
These support services delivered either remotely or on premises include:
Proactive Services: Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
Workshops and Trainings: Technical training which address customer knowledge transfer needs helping customer to consume Microsoft products and services.
A minimum of four years of technical proficiency in Microsoft Azure Infrastructure planning, managing, deploying, and performance tuning.
Experience troubleshooting automating infrastructure deployments using security best practices.
Proficiency in one or more of thefollowingareas: Azure PowerShell, CLI, Visual Studio, Python, Ruby, and Azure Resource Manager Templates.
A successful candidate will possess the following skills and capabilities to:
Experience configuring, troubleshooting, and performance tuning private, public and/or hybrid cloud solutions
Experience designing, implementing, and securing resources including Azure Active Directory, Azure App Service Apps, Virtual Networks, and ARM Templates
Experience designing networking and security solutions
Experience creating and managing Azure Resource Manager (ARM) virtual machines
Experience configuring, troubleshooting, and performance tuning simple to complex virtual storage strategies
Experience designing a solution for management, automation, monitoring, and business continuity
Experience collaborating in independently or across diverse solution delivery teams
Experience designing, implementing, and managing physical and virtual datacenters
An understanding of core networking, storage,computeand security concepts
Experience harvesting or re-using intellectual documentation on customer projects
Be able to pass one of the following Azure Certifications in the first 12 months of employment:
Developing Microsoft Azure Solutions 70-532
ImplementingMicrosoft Azure Infrastructure Solutions 70-533
Architecting Microsoft Azure Solutions 70-534
Deep understanding of Windows Server 2012 - 2016, Hyper-V, MS Cluster Server/Multi-vendor Cluster, Active Directory & Azure Active Directory, Internet Explorer, IIS, SQL
Experience giving presentations to technical and executive audiences, explaining cloud infrastructure solution concepts and benefits
Bachelor’s degree preferably in Computer Science or Information Systems. Will consider related field (or equivalent) experience.
Travel may be required for this position.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.