Job Information
TEKsystems Service Desk Analyst in Austin, Texas
Required Skills:
2+ years of helpdesk support experience
Chat support
Windows OS
Office 365
Active Directory
Job Description:
Client is looking to hire a Service Desk Analyst. Team is currently doubling in size due to higher call volume and incoming tickets. While supporting daily IT related tasks and projects, technician will also have opportunities to grow technical skills by learning new technologies that keep clients centers up and running!
Responsibilities include, but are not limited to:
100% IT phone and chat support
Networking support (DNS, DHCP, TCP/IP, etc.)
Troubleshoot in a multi-user high volume environment
Troubleshoot PC's, printers, etc.
Support Windows based devices
Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner.
Triage high impact events
Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
Managing local technical projects
Maintain or create policies, procedures, and processes
Identify root-causes of operational issues and process inefficiencies
Working with limited supervision in a customer-facing service role
Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.