Job Information
Accenture Service Delivery Management Specialist in Austin, Texas
We are
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.
Stronger together!
The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.
The value for our clients and our people
For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.
You are:
A Service Delivery Management Specialist
The Work:
Accountable for the delivery of ITIL Service Operations processes of Problem, Change, Configuration, Incident and Release Management. Duties may be as follows:
Requires a proactive approach to managing events such as an incident or a change, and supports a continuous improvement strategy in providing accurate recording of information and the related analysis of the events.
Conduct monthly meetings with the client using the standard SDM monthly meeting agenda.
Record meeting minutes and action items; plus post to client SharePoint folder. Responsible for monitoring and delivering services against defined service descriptions and service levels.
Implements and executes a day-to-day role, working closely with multiple domains on the development, maintenance and reporting of service catalogues, processes/procedures, and new technology/tools.
Innovation- Document ways you have provided innovative recommendations to the client.
Requires the ability to apply processes, an understanding of technology and its interdependencies to the relevant client business, SLA requirements and key performance indicators (KPI’s).
Works closely with Service Delivery Managers, clients and unit to drive down costs to service whilst improving effectiveness of processes.
Responsible for the delivery of key performance indicators (KPI’s) including client and management, leadership reporting and trending.
Performs a governing role ensuring the individual parts are mutually beneficial and demonstrates how they enhance the quality of IT services. Experts (SME’s) will participate or lead client/unit projects, workshops, presentations and continuous improvement initiatives, developing and advising on industry standards and best practices.
Exists in Delivery Centers, responsible for a single or multiple clients, or direct client facing located on client sites.
100% attainment of monthly review of over/under recovery and documentation of reasons. Conduct Quarterly Cost optimization Workshops.
Complete Change Orders for all Client Scope changes.
Recommend and Accept projects available to advance your career growth and solve business issues.
Socialize with client teams IO initiatives and Projects. Manage Security Exceptions, Patching and Educate client teams (AO, BPO, etc.) regarding Security Risk.
Leverage success stories, recognition, skills improvements and capabilities to promote the ATCNA IMS brand.
This role will require 2-3 days per week at the local office. The preferred hiring locations for this role are Cincinnati, OH; Columbus, OH; and Tampa, FL. Qualified applicants in other targeted locations may be considered.
Here’s what you need:
Minimum of 3 years of direct client facing management and interaction.
Minimum of 2 years of Financial management
Minimum of 3 years of Scope management and or contract management
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years' work experience)
Bonus Points:
Minium of 3-5 years achieving the strategic direction set by senior management as it relates to team goals.
Minimum of 3-5 years demonstrating communication skills and the ability to work in a team environment
Minimum 3-5 years having Primary upward interaction is with direct supervisor and expected to with peers and/or management levels at a client and/or within Accenture
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Hourly Salary Range
California $30.38 to $81.63
Colorado $30.38 to $70.53
District of Columbia $32.36 to $75.10
New York $28.13 to $81.63
Maryland $28.13 to $65.29
Washington $32.36 to $75.10
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