Job Information
EMS LINQ Senior Director, Cloud Operations in Austin, Texas
Who We Are:
We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.
We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon: expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.
LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential.
LINQ’s Values:
• Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.
• Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.
• Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.
• Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.
The idea candidate will lead the strategy and execution of Cloud Operations for our software suite. The candidate will have deep technical acumen to oversee and expand our Cloud infrastructure and the leadership skills to cultivate and director our team of engineers.
What You’ll Be Doing:
• Lead strategy and direction as well as drive excellent in the Cloud Operations space.
• Lead the execution of technology strategy and vision with an emphasis on delivering transformational change.
• Plan, build, run, and manage Cloud Operations including strategies, plan, development, plan exercising, and managed related IT budgets, annual program agendas, and recovery improvement metrics.
• Oversee the health of our production environments through operational leadership of our external and cloud technology platforms.
• Maintain core application infrastructure that supports customer-facing environments.
• Manage and own both production and non-production environments for use in application delivery, debugging, and testing.
• Diagnose and correct issues related to health, reliability, and scale to address customer impacting issues.
• Apply change management procedures to guarantee security and operational continuity of the environment.
• Author and execute operating procedures and guidelines for the cloud environment.
• Ensure SLA compliance for customer systems.
• Ensure compliance with safe data handling procedures as defined by policy.
• Experience in Infrastructure as Code (ex. CloudFormation, Microsoft Resource Manager).
• Monitoring and Reporting (ex. Prometheus.io and Grafana, Datadog, New Relic, Stackify).
• Public Key Infrastructure design and management (TLS certificates, cloud certificate services, encryption key management).
What We Are Looking For:
• 5+ years of experience in leading multi-disciplinary DevOp/DevSecOps Teams.
• 5+ years of experience in SaaS operations and cloud engineering.
• Deep experience with AWS & Azure core technologies (database and application servers, serverless deployments, monitoring tools, etc).
• Own the design, test and delivery a secure cloud runtime environments to support the full suite LINQ product stacks.
• Bachelor’s degree in computer science or similar engineering discipline.
Total Rewards:
Remote working environment
Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin)
One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)
Company Bonus Plan or Target Sales Commission Plan
Flexible Open Paid Time Off Plan
Paid Parental Leave Policy
10 paid holidays
16 hours of paid volunteer time
Blue Cross Blue Shield benefit network (medical/dental/vision)
Low-deductible PPO option or HDHP option with employer contributed HSA
Dental with child orthodontia
100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance
Health and wellness benefits including gym and Headspace reimbursement
Professional development opportunities
EOE Statement/Accommodation Notice:
LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email HRHelp@linq.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.