Job Information
CVS Health Senior Analyst, Client Operations in Austin, Texas
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
As a Specialty Benefits Senior Analyst, you will be responsible for coordinating Specialty Support for clients within the Employer Market Segment. You will coordinate and oversee the workflow for Specialty Benefits Implementations and Maintenance of Business requests to achieve service level goals, quality and productivity of your high functioning team. You will align with established policies and procedures (P&P), monitor adherence and maintain design standards.
You will accomplish this by:
· Consulting on operational workflow and improvements within Specialty client support
· Positively influencing KPIs by adhering to process improvements
· Collaborating with cross functional business partners to support design and contractual changes
· Developing a culture of collaboration and accountability
Your success will be driven by the success of your goals by exceeding quality metrics, as well as contributing to reduced service warranty and performance guarantee payments to clients. Your Prescription Benefit Management industry knowledge and process improvement skills will also contribute to your success. You will operate in a dynamic environment with tight deadlines so your ability to operate autonomously and make consultative decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.
Required Qualifications
· 4 Years of PBM Experience
· 2 years of benefit coding and/or testing experience within the Rx Claim Adjudication System
· Experience with Microsoft Excel
Preferred Qualifications
Configuration and/or Benefit testing experience
· Project Plan task management experience
· Experience consulting with other staff on benefit plan design
Education
· Associate degree preferred, equivalent experience
Pay Range
The typical pay range for this role is:
$43,700.00 - $102,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 07/10/2024
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.