Job Information
UNIVERSITY OF TEXAS AT AUSTIN RN Patient Care Navigator, Psychiatry and Behavioral Sciences, Dell Medical School in Austin, Texas
Reviews clinic schedule and assists with appointment scheduling, including communicating with patients, family members, and clinical care team as appropriate. Assists with new patient referrals by gathering necessary information, including appropriate medical records and other critical data. Liaises with the clinical team for clinical review of referrals. Coordinates and processes patient care forms, collaborating with clinical provider(s) to ensure forms are reviewed, completed, and approved. Identifies and addresses potential barriers to care. Coordinates scheduling of appointments and assists with tracking referrals and treatments. Works collaboratively with the clinical team to complete patient care tasks within electronic health record (EHR) and updates relevant patient information to maintain an accurate and thorough patient record. Reviews patient clinical progress and coordinates communications to referring, consulting, and primary care physicians. Attends multidisciplinary meetings and huddles to convey the patient's situation and background to the team, provide recommendations, and create a comprehensive discharge plan. Communicates with psychiatrists and other team members to ensure continuity of care, both within the programs and external to the university and hospital. Supports and participates in educational and research initiatives in the Texas Child Mental Health Clinical (TCMHC) programs. Identifies and facilitates collaboration and implementation of psychiatry services across TCMHC programs. Participates in continuous quality improvement projects to better serve the patient, family, and healthcare system and improve the quality of service. Participates in critical evaluation of patient care to ensure the program continues to improve and evolve in its care pathways.Serves as a patient advocate, providing direction and support to the patient and family, including educating the patient and family members on the treatment and discharge plan. Conducts transitions of care activities with the patient and family, including, but not limited to: virtual case management for psychoeducation, supports for social determinants of health (SDOH), identification of behavioral health needs, and health system utilization.Conducts consultations with referring providers to identify correct psychiatry service pathway. Creates a plan for care across the continuum, integrating patient/family preferences and values. Communicates effectively with patients, families, and the public to build trusting relationships across a broad range of socioeconomic and cultural backgrounds.Advocates for the patient and family, identifies resources, and works to remove barriers.To enhance the patient experience and reduce delays in care, may support provider teams by assisting with in-basket management, refilling medications, completing prior authorizations, and triaging patients in a timely manner following established protocols.Conducts outreach and provides educational opportunities identified by TCMHC programs leadership. This may include attending community events, tabling at conferences, providing Continuing Medical Education (CME) talks, and visiting behavioral health, primary care, and obstetrics and gynecology (OB-GYN) offices. Assists in the development of departmental protocols, policies, and procedures. Performs other duties as assigned.