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Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00046280 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

Status: Internal/External-OIEC employees and the general public Job Posting #: 00046280 Location: Austin Travel required: 10% FLSA Status: Customer Service Representative II Non-Exempt Do you have a passion for public service and enjoy making a difference? Dont miss out on this opportunity. The Office of Injured Employee Counsel (OIEC) is hiring! Apply now if youre looking for a rewarding career in public service. Youll love the Benefits of Working at OIEC: Hybrid work schedule, if applicable 96 hours of accrued vacation a year 96 hours of accrued sick leave a year 20+ holidays every year Career advancement opportunities Free parking Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%) OIEC is the state agency that helps injured employees with their Texas workers compensation claims. The agency assists, educates, and advocates on their behalf.and#8239;and#8239;OIEC provides services in 20 offices across the state.and#8239;and#8239;Agency services include advocacy, customer service, and dispute assistance through OIECs Ombudsman Program. Early Assistance Customer Support Specialist (Customer Service Representative II) Austin The Customer Support Specialist responds to referrals and assists injured employees with claim, specific questions and provides referrals to social services to other state agencies. Performs routine, administrative support work. Works under general supervision, with limited latitude for the use of initiative and independent judgment; may occasionally perform higher-level work or assist others in performing such work. This position: provides preliminary information and general assistance in claim activities verifies, updates, and corrects claim information in a computer system reviews and logs receipt of forms, incoming mail, and faxes; documents all customer contact attempts to resolve claim disputes by contacting insurance adjusters and/or health care providers explains and provides information about rights, responsibilities, and services refers unresolved disputes to the appropriate staff assists injured employees on the phone or customer walk-ins assists with contacting appropriate licensing boards for complaints against health care providers prepares correspondence letters, memorandums, claim folders and reports for the ombudsmen schedules hearings and meetings for ombudsmen and maintains a docket calendar Additional job details: This position may be eligible for hybrid telecommuting. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable, consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours. Qualifications: This position requires: graduation from high school or equivalent one year full-time experience in an office setting performing customer service and/or administrative work Preferences for this position include: college level coursework experience in a call center environment; workers compensation, claims related processes; health care; social work; paralegal and/or dispute resolution Bilingual, English and Spanish language skills (oral and written). This position requires demonstrated knowledge of: Microsoft Word and Outlook This position requires demonstrated skill in: explaining complex information to others providing excellent customer service correct use of grammar, punctuation, and spelling This position requires the demonstrated ability to: handle multiple tasks simultaneously learn, remember, apply, an explain complex concepts, difficult procedures and/or complicated processes gather and assemble facts make mathematical calculations to determine appropriate benefit amounts communicate effectively both verbally and in writing with all levels of employees and the public How to apply Before you apply, please click, or copy and paste the following link into your browser for more information about working for the Office of Injured Employee Counsel (OIEC): OIEC LINK All applications must contain complete job histories, including job title, dates of employment, name of employer, managers name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not take the place of this required information. Submitted through Work in Texas Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile. Click on the following link: CAPPS TALEO Career Section Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment. Equal employment opportunity: OIEC does not discriminate based on race, color, national origin, gender, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to OIECHR@oiec.texas.gov. Please note: Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job. Employment Preferences Former Foster Youth Preference An individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individuals 18th birthday is entitled to a preference in employment with a state agency over other applicants for the same position who do not have a greater qualification. Tex. Govt Code, Section 672.002. Military employment preference Senate Bill 1376, 88th Legislature, Regular Session, Section 657.002 requires State agencies to give military employment preference in employment and retention. Please see more details on our job page. In order to receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable: Veteran: DD Form 214 Surviving spouse of a veteran who has not remarried: Marriage Certificate and DD Form 1300 or appropriate documentation Orphan of a veteran killed while on active duty: Birth Certificate and DD Form 1300 or appropriate documentation Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty: Marriage Certificate and copy of spouse's active duty military orders Spouse of a veteran with disability and is the primary income for household: Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability rating Documentation must be atta