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Graybar Manager, Customer Service in Austin, Texas

Become part of the excitement.

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.

In this role you will:

  • Assist the Branch Manager in managing resources within the branch

  • Supervise and mentor customer service, administrative, warehouse, and transportation functions

  • Staff all service and administrative functions and monitor performance of related employees

  • Implement customer-facing service solutions and e-commerce solutions

  • Set branch schedules, establish procedures, and resolve service failures

  • Collaborate with Branch Manager in managing profitability, expenses, and assets

    What you bring to the table:

  • SAP and Microsoft Office experience

  • Supervisory and leadership skills; ability to motivate and support a team

  • Problem solving and conflict resolution skills

  • 5+ years experience required

  • 2 year degree preferred

    Why should you join Graybar?

    At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

    Apply now and find out what’s next for you.

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition Program

Equal Opportunity Employer/Vet/Disabled

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Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.

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