Job Information
TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES Investigator II in AUSTIN, Texas
Job/Position DescriptionFINDRS Investigator II - The Department of Family and Protective Services (DFPS) Family Inquiry Network/Database Research System (FINDRS) Investigator II position performs investigative work evaluating and processing diligent searches, locate, and research services to all of DFPS whenever there is a legitimate business need to locate individuals. This position conducts , researches, and evaluates searches for absent parents, relatives, persons of interest, and general information in accordance to DFPS policies and procedures. The position utilizes multiple databases and evaluates search results to positively identify the search subject, documents search findings, evaluates the findings in accordance with current program, and agency policies and procedures. The position reviews and prepares records, correspondence, and reports, and makes recommendations regarding diligent search determinations. This position serves as a liaison to DFPS staff to assist in providing information or technical assistance regarding diligent search programs, processes, policies, and requirements. The position interacts routinely with all areas of DFPS, including Program Support, Purchased Client Services, Information Technology, Program staff in CPS, APS and CPI, as well as HHSC and other state and federal agencies, service providers, and the general public. Works under moderate supervision with limited latitude for the use of initiative and independent judgement. Essential Job FunctionsResearches complex diligent search reports to locate missing parents, relatives or other persons the agency has a legitimate business need to locate. A diligent search is a thorough search for any person or entity. Search may include but is not limited to addresses, phone numbers, vehicles/plate numbers, assets, criminal records, social security numbers, possible names/aliases, web presence, Department of Defense Certificates (active duty or not), and social media. Also may include a search for child support cases in Texas, photos of individuals, and information contained in the Texas Integrated Eligibility Redesign Project (TIERS). Evaluates, and analyzes search results to determine whether any diligent search results are applicable to the individual in which information needs to be located for. Researches and evaluates search results using a variety of proprietary database aggregators and online investigation software, such as Accurint, Thomas Reuterand#146;s Clear, TIERS, IMPACT, social media, and other public web sites. The research results can be lengthy and difficult to read. This work requires the ability to utilize investigative techniques to narrow down results to the correct information and conduct further research when results are incomplete. Seeks assistance from manager or team lead when unable to locate needed results (40%)Summarizes and documents FINDRS diligent search results which may include an affidavit or a word document which contains the results for requested information, family tree information, child support information, TIERS information, Social Media, Court of Continuing Jurisdiction and Paternity Registry requests and returned documents from DSHS, Department of Defense Certificates (active duty or not), photos, and any other information for each subject reviewed and communicates the diligent search findings by electronic mail to the requestor regarding identity and locating information for missing parents, relatives or other persons the agency has a legitimate business need t https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=596350 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.