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Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00041250 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

MISSION: The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems.Core Values: We are Determined: We are committed and intentional in the pursuit of our main purpose, to improve outcomes for students. We are People-Centered: We strive to attract, develop, and retain the most committed talent, representing the diversity of Texas, each contributing to our common vision for students. We are Learners: We seek evidence, reflect on success and failure, and try new approaches in the pursuit of excellence for our students. We are Servant Leaders: Above all else, we are public servants working to improve opportunities for students and provide support to those who serve them. The posted salary range budgeted for this position is between $5,521.58 and $7,288.58 monthly. New hires will be typically brought into the agency at a starting salary between the posted minimum and the average pay of employees in their same classification in the Office of Technology unless the average pay exceeds the midpoint for the state positions classification salary group. Offers will be commensurate with the candidates experience and qualifications and will thoughtfully consider internal pay equity for agency staff who perform similar duties and have similar qualifications. The top half of the posted salary range is generally reserved for candidates who far exceed the requirements and qualifications for the role. Position OverviewThe Data Center Services (DCS) Customer Representative position in the Technology Operations Division of the Texas Education Agency (TEA) serves as the DCS Technical Support and Incident Manager. TEA IT resources are essential in supporting school administrators, teachers, and parents across Texas. This position represents the agency in DCS partnership matters and communicates with the DCS Service Providers and internal customers. The work involves planning and budgeting, as well as analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. The DCS Customer Representative will report to the Director of Technology Operations within the Office of Information Technology. Flexible work location within the state of Texas may be considered for qualified candidates. Please note that a resume, tailored cover letter, and short answer responses are required attachments for applying to this position. Incomplete applications will not be considered. Applicants who are strongly being considered for employment must submit to a national criminal history background check.and#8239; About Office of ITThe Office of Information Technology works closely with all agency divisions to implement innovative technology solutions in a cost-efficient manner that supports the goals and priorities of the Texas Education Agency. The Office of IT provides efficient technology solutions and stellar customer services to internal staff, 20 Educational Service Centers, and 1,200-plus public-school districts and charter schools. The following services are provided by IT: leadership on IT initiatives; guidance on security/policy issues; new application development/enhancements; software acquisition; technical support; assistance with technical sections of purchasing documents such as Request for Information (RFI), Request for Offers (RFO), Request for Proposals (RFP); and oversight on the data collection process which helps to support and improve outcomes for all of Texas 5 million-plus students. Essential FunctionsJob duties are not limited to the essential functions mentioned below. You m y perform other functions as assigned. 1. DCS Support and Incident Manager: function as the DCS Technical Support and Incident Manager; represent agency matters and communicate with the DCS provider; develop, maintain, and grow the relationship with TEA internal customers and the DCS provider; consistently manage the service delivery by the DCS provider and insure prompt resolution to any issues2. Customer Support: coordinate with appropriate staff to resolve customer concerns or issues relative to the DCS contract regarding daily operations and ongoing/completed projects; consistently resolve any issues that could adversely impact the agency3. Inventory Management: coordinate and enforce maintenance of Information Technology Services asset tracking system and Configuration Management Data Base (CMDB); maintain the accuracy of the DCS invoice with TEA assets; ensure that all TEA equipment under DCS is accurate and reflects the monthly invoice4. Change Control: assist with the agency Change Management Board, an effort that requires coordination with DCS service provider and TEA and a review and discussion of all changes; manage and coordinate all expedited requests; ensure that all changes are on time and issues are escalated and or communicated to management5. DCS Project Management: set forth weekly meetings to discuss Request for Service status, daily operational issues, and schedules with the DCS service provider; monitor Service Provider performance to ensure that the contract requirements are met; meet monthly to discuss and submit scorecards regarding service providers performance; serve as the agency escalation point for daily issues with Service Provider; ensure that the DCS scorecard is submitted in a timely manner Qualifications: Minimum Qualifications Education: Graduation from an accredited four-year college or university Experience: At least four (4) years of experience in Data Center Consolidation Services Projects Substitutions: Each additional year of related experience above the required minimum may substitute for education on a year-for-year basis. Other Qualifications Strong analytical and technical problem-solving skills including the ability to organize work and track changes in a complex and dynamic environment Ability to effectively lead, facilitate, and/or coordinate projects while producing a high degree of accuracy in work products; this includes the ability to work on concurrent tasks in a fast-paced environment while effectively organizing, prioritizing, and coordinating work assignments Strong verbal and written communication skills that allow for communicating with individuals of diverse management and technical levels through writing and formal presentations to agency management and inter-agency groups Demonstrated ability to engage a wide range of stakeholders and build strong relationships with senior leaders in various settings, including representing the agency in multi-agency task groups Be extremely relational and able to establish and maintain effective working relationships with service providers, co-workers, and agency management and staff at all levels Ability to work effectively both independently and as part of a team, while exercising sound judgment and discretion in handling confidential information Experience interpreting contract language and contract-related policies and procedures to ensure conformity with services delivery requirements Experience evaluating, interpreting, and compiling data in a clear, concise manner, including evaluating fiscal data for accuracy and reasonableness Willingness and ability to work overtime and/or a flexible schedule as needed to meet required deadlines As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, sex, disability, age or veteran status, unless an applicant is entitled to the military empl