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Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00044680 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00044680tz=GMT-05%3A00 This is position is open to current CPA employees only. Candidates that previously applied for these positions must reapply. Please note the qualifications have been revised. About the Comptrollers Office Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptrollers Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! Culture Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance. If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you! Click here to see an inside look at the Texas Comptrollers office! General description Work involves serving as section team lead and subject matter expert for team members by providing day-to-day direction and guidance for a team of Tax Compliance Analysts, overseeing the daily workflow and schedule adherence of team members, making adjustments in staffing in order to ensure proper phone coverage, and the monitoring of analysts to ensure optimum customer service. This position may be eligible for a flexible/hybrid work schedule if certain conditions are met; working arrangements may change at any time as business necessitates. Please Note: The selected Candidate will not receive an increase greater than $1900.00 per month. Qualifications: Minimum Qualifications Graduation from an accredited four-year college or university. Four (4) years of experience in a customer service environment, with two (2) years specifically in a call center. Work experience and/or training in multiple Texas taxes such as Sales Taxes, Franchise Taxes, Motor Vehicle Taxes, etc. Working knowledge of Outlook, Word, Excel and PowerPoint Preferred Experience: Two (2) years of experience in Taxpayer Services section. Experience with processing of Texas tax forms and payments. Experience in a project lead, team lead and/or supervisor role. Experience communicating effectively in Spanish in a work environment. Substitution: One (1) additional year of experience in a customer service environment, preferably a call center, or experience performing research and analysis on tax related issues and/or legislation may substitute for thirty semester hours of the educational requirement with a maximum substitution of 120 semester hours (four years). In this role you will: Oversee daily operations of the Taxpayer Services section and provides guidance and technical assistance to analysts by: Assigning and monitoring the duties and schedules of all team members in order to maintain phone coverage on all lines handled by Taxpayer Services. Monitoring calls handled by team members for customer service and accuracy. Provide input on team member performance to division managers/supervisors for evaluation purposes. Provide customer assistance primary phone inquiries regarding taxes administered by the Comptroller during peak call volumes periods. Review and evaluate information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements by tracking employee statistics and providing feedback through progress reporting. Investigatenew concepts and methods Conducttraining or ensureadequate training is provided for section employees. Develop and maintain positive working relationships with internal and external customers, coworkers, and staff. Veterans: To receive veterans preference a copy of your DD214 (Member 4) is required. Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. There are no direct military occupations that relate to the responsibilities or requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance. Go to http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets. Important Notes to the Candidate: Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request. Applications submitted through Work In Texas: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. The Comptrollers Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.