Job Information
UNIVERSITY OF TEXAS AT AUSTIN Commercial Card Program Analyst in Austin, Texas
Card Program Management - Collect card enrollment data, process data to create cards, and distribute those cards to employees. Train users on card policy and reconciliation requirements. Manages accounts and profiles, deactivates accounts, and drives reconciliation transactions. Troubleshoots procurement card issues with users as they arise.Card Program Auditor - Monitor Pro-Card activity, compliance with policies and procedures and usage patterns; investigates unusual patterns and analyzes expenditures; provides statistical data upon request. Analyzes University's total business requirements in various commodities to determine optimal method for procurement. Supports audits on selected accounts; facilitates document archiving and retrieves documents requested for financial audits.Relationship Management - Serves as reference helpdesk for cardholder questions and assists cardholders with various issues. Provides training over-the-phone or virtual conference calls. Communicates with cardholders on any questionable charge and clarifies all issues with departmental supervisors. Creates, modifies, suspends, and/or cancels cardholder accounts as needed during normal business hours and after-hours when necessary.Professional Knowledge and Development - Maintain expertise and create goals for professional development. Keep abreast of issues and changes in the commercial card field by attending professional meetings, participating in procurement and related organizations. Remain current with market trends through relationships with suppliers and market experts. Maintain a working knowledge of applicable federal, state, and local laws and regulations as well as any internal policies or procedures to ensure behavior exhibited represents the highest level of integrity, honesty, and transparency. Actively participate in and provide expertise in Procurement and Payment Services assigned committees and meetings.Performs other duties as assignedKnowledge, Skills, AbilitiesKnowledge of University policies and procedures.Knowledge of computers and related equipment, hardware, and software for area of assignment.Ability to identify problems and propose solutions in a timely manner.Ability to gather and analyze data, draw conclusions, and present data and other information in a clear and logical manner.Ability to manage tasks with minimal supervision and direction.Ability to develop and maintain positive and effective working relationships with vendors, managers, employees, and other agencies.Ability to resolve problems quickly and effectively.Skill in resolving customer complaints and concerns.Must possess strong written and oral communication skills.