Job Information
Amazon Business Operations Manager, Analyst Relations in Austin, Texas
Description
Would you like to support increasing customer base and the revenue for AWS, a market-leading cloud offering? Would you like to be part of a team focused on increasing awareness and adoption of the AWS platform by analyzing customer behavior on and outside AWS websites? Do you want to empower our AWS marketing team to make data-driven decisions that further establish AWS as leader in cloud computing?
The Analysts Relations (AR) team is a strategic marketing function with the primary objective of creating advocacy with industry analysts that leads to recommendations for our services. As an organization, our focus is positioning AWS accurately and positively, and ensuring we have a coordinated response to key issues that may span the AWS business.
As the Business Operations Manager, you support the AR team across reporting, analytics, contract negotiations and OpEx budget management. We seek a data-driven, organized, and passionate individual, who can dive deep to improve process efficiency and solve problems for stakeholders across the region. You will work cross functionally, engaging with Program Managers, Product Managers, Marketing Managers, Tech and Business Leaders on a daily basis. The ideal candidate will thrive in fact-paced environments, be able to manage through ambiguity and complexity, and invent and simplify processes.
Key job responsibilities
Serve as a key member of the team to own operational deliverables, such as reporting, resourcing, and narrative development for the overall business strategy.
Lead budget management operations, contract negotiations, and license strategy
Track and manage licenses and pre-purchased services across multiple vendors
Lead contract negotiations and manage vendor relationship
Train and enable team and Senior Leadership on spending and transactional policies
Play a critical role to communicate any potential risks with strategic projects
Collaborate and develop monthly business reviews with Senior Leadership including VP of Marketing and Directors
Plan scalable reporting mechanism and propose relevant Marketing metrics. Define, measure and leverage KPIs to consistently improve.
Drive weekly/monthly cadence with stakeholders across multiple geos to provide regular business updates
Define and develop key marketing support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
Support annual OP1/OP2/goal planning activities and develop actionable insights
Develop relationships and processes with finance, HR, operations, procurement, legal and other stakeholders to identify and address reporting requirements
Think creatively to determine how to streamline processes and improve the overall efficiency of the team, including team communication, best practices, etc.
Automate tasks and develop mechanisms Amazon Analyst Relations policies and standards, e.g. standard operating procedures
A day in the life
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Amazon Web Services (AWS) is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us
Basic Qualifications
4+ years of professional non-internship marketing experience
Experience using data and metrics to drive improvements
3+ years experience in program or project management.
Experience with Project management (Workfront, Asana, Smartsheet) and analytics services like QuickSight and Tableau.
Experience in development of workflows in project management tools.
3+ years of defining and implementing process improvement initiatives using data and metrics experience.
2+ years experience with Finance management systems (Coupa or similar). Experience in multi-million dollar contract negotiations.
Experience working with vendors, finance, procurement, and legal.Bachelor’s degree in business, marketing, or operations
Preferred Qualifications
Project management skills with experience gaining consensus and driving deliverables with individuals inside and outside the organization.
Excellent verbal and written communication skills with a high attention to detail. Analytical tendencies with a background in Finance or Marketing Operations. Ability to communicate business problems in simple and data backed narrative format.
Ability to communicate business problems in simple and data backed narrative format. Ability to quickly and efficiently prioritize multiple requests.
Experience working with distributed teams and excel at cross-group collaboration
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.