Job Information
Hyatt Assistant Director of Operations in AUSTIN, Texas
Description:
The Assistant Director of Operations overseas hotel services including Front Desk operations, Housekeeping, Guest Services and F&B outlets including Event Services. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Maintaining highest brand standards. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Operations Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
The hotels
When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.
The 193 king room tommie Austin is built for the spirited adventurer. Guest’s will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.
Both hotels are anchored on the ground floor by The 5th Street Diner The Royal Room, a street side concept serving daily fare for locals, residents and guests alike. This mixed-use project will also feature a residential tower – Siena – and 10,000 square feet of retail space.
The benefits & perks
We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid holidays, vacation and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more!
About the hiring process
We are stoked that you have chosen to express interest in joining our family. We will be sure to take a look at your application and get back to you within the next two weeks. Thank you for your patience while we do so.
Duties:
Responsible for short- and long- term planning and management of all hotel operations
Staff training; Coach and counsel employees to reflect Hyatt service standards and procedures
Ensure all hotel operations are done per Hyatt policies and procedures
Insure proper staffing levels for customer service goals
Direct the implementation of the payroll, reports, forecasts, inventory and budget for all departments
Implement procedures to increase guest and associate satisfaction
Maintaining Hyatt standards of service and ensure their implementation
Develop and recommend the budget, marketing plans, and objectives and manages within approved plans
Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
Participate in MOD program
Deal with special projects
Responsible for tracking inventory and ordering supplies
Scheduling employees based on business needs and budget hours accordingly
Qualifications:
4 years or more of experience in hotel operations (Hyatt experience preferred)
Service oriented style with professional skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: High energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service
Experience developing standards and operating procedures
Experience supervising all room department
Primary Location: US-TX-Austin
Organization: Thompson Austin - 5th and Brazos
Pay Basis: Yearly
Job Level: Full-time
Job: Hotel Operations
Req ID: AUS008699
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.