Job Information
UNIVERSITY OF TEXAS AT AUSTIN Administrative Program Coordinator in Austin, Texas
Assist Director of Student Services in providing academic guidance and support to graduate programs, including non-formula-funded (Option III) programs, graduate program staff, and graduate students. Address requests for leaves of absence, grade changes, adds/drops, late registrations and withdrawals, graduate teaching authorizations, and course scheduling through phone, in-person, online and written correspondence. Provide comprehensive view of Graduate School and University policies in relation to the student experience and administration of these tasks. Provide feedback to the Dean, Associate Deans, and team on how to better serve students. Serve as subject matter expert for policy decisions at Dean level.Interact with faculty and staff for problem solving and relaying institutional policies and procedures. Provide excellent customer service, keeping management, employees, and clients up to date on current policies, procedures and related official information. Conduct research and develop graphs, charts, spreadsheets, correspondence, reports, and presentation materials, as requested by the Dean, Associate Deans, and campus stakeholders. Use judgment to make independent decisions when needed.Serve as backup for Senior Assistant Dean and Director of Student Services in their absence and assist with special projects and other duties, including degree certification, as assigned.