Job Information
UNIVERSITY OF TEXAS AT AUSTIN Administrative Assistant, TCHATT Operations in Austin, Texas
Responsible for receiving incoming calls, greeting callers professionally, taking messages if necessary, and directing calls to the appropriate person within the company based on the caller's inquiry. Address callers needs including but not limited to scheduling, rescheduling and verifying patient appointments as requested in collaboration with clinicians, school staff members and families via video calls, phone calls, and email. Provide response and assistance to patients via electronic multi-media requests (email, chat, web, etc.).Complete appointment confirmation calls, ensuring patients attend their appointment. Offer technical assistance and monitoring support for external partners. Establish and maintain effective working relationships with the internal team at Dell Medical School and Dell Childrens Medical Team and external community and school partners. Navigate all contacts appropriately across multiple virtual platforms. Provide support and training for school partners on our internal processes and procedures.Other duties as assigned.